Subject: Chat Update
From: Apoorv Joshi <[email-masked]>
To: LM CS Team <[email-masked]>
Date: Thu, 28 Jan 2021 06:12:14 -0700 (MST)

Hi Team, 

Please ensure when taking chat you are updating the email address of the customer during chat or after chat. You can update the email address of the customer within the chat ticket by clicking on "Edit" icon and then entering customer's correct email address there. Please ensure never to reply to the customer without updating the email address. 

Attaching an image of how a chat ticket will look like after Chat is closed where customer visiting the chat without any email address. Feel free to let me know if you need further clarity on this. 

Regards, 
Apoorv