Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 03:03:17 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.    Ticket comment <div dir="auto">Yes i know but see my shukran point which i send you i use 50dhs voucher and 3 dhs shukran but you send me 0.28 in my credit that's not fair see check and then say please very disappointed from online service from last 4 months you can check how many times i ordered from max I'm your regular customer but doesn't matter<div dir="auto"><br></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu., Jan. 28, 2021, 1:50 a.m. Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Riffat,<br><br>
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<div>Thanks for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div dir="ltr">This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and that was the last of their stock hence we took that out of your order and refunded you for that.</div>
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<div>We will not be happy either if you receive bad items in your order, this is the reason why these two items were cancelled and you received a notification regarding the same items.</div>
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<br>Hope this helps and have a great evening! Stay Safe!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043187301815'>Screenshot_20210128-001927_Max.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2026326