Subject: New Reply Received - Order 9631189427
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 01:31:29 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Order 9631189427  Ticket comment <div><br></div>
<div dir="auto">Dear Babyshop support team,</div>
<div dir="auto"><br></div>
<div dir="auto">I have refused to receive the order and same is showed in the delivery company website as per below screen shot.</div>
<div dir="auto"><br></div>
<div dir="auto">
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4NzI5MTc1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Q4D_VhioOiQVX7q9Z-bWQnohdVOKenxwmeebHQVzACg" style="max-width: 100%"></div>
<br>
</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">
<br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 28 Jan 2021 at 4:17 AM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Farah,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>​We are sorry to hear that you want to cancel your order. However, we would like to inform you that we are not authorized to cancel the order once the order is shipped. If you still need to cancel the order please refuse the order when our courier partner contacts you for the delivery of the order.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Your refund for AED 206.05 will be refunded back as the items will be sent back to the warehouse.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2026935