Subject: Ticket Assigned - Conversation with its eram again
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jan 2021 22:16:32 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with its eram again its eram again                    Bot:  Hi again! Bot:  Please enter your name Customer:  its eram again Bot:  Hi Its Eram Again ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  0573436445            01:58 AM, 28th Jan                   Mohammad                   Hi Eram, Thank you for contacting us. My name is Mohammad. How may I help you?            01:58 AM, 28th Jan                     its eram again                    Hiee           01:59 AM, 28th Jan                   Mohammad                   Hello,how may I help you ?           01:59 AM, 28th Jan                     its eram again                    I ordered a wrong size of Leecopper shoes           01:59 AM, 28th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           01:59 AM, 28th Jan                     its eram again                    Sure           02:00 AM, 28th Jan                     its eram again                    #6267732894           02:01 AM, 28th Jan                   Mohammad                   Please allow me to check it for you.            02:01 AM, 28th Jan                   Mohammad                   You have raised a return for the item           02:03 AM, 28th Jan                     its eram again                    Yes..           02:03 AM, 28th Jan                   Mohammad                   But you can also visit the store and exchange the product for size issue.           02:03 AM, 28th Jan                     its eram again                    Which store..where is the nearest one in Riyadh           02:03 AM, 28th Jan                   Mohammad                   what is your location in riyadh ?           02:04 AM, 28th Jan                     its eram again                    As Sahafa.. Anas Bin Malik road           02:04 AM, 28th Jan                   Mohammad                   please wait let me check the nearest branch           02:04 AM, 28th Jan                     its eram again                    ???? I m waiting           02:07 AM, 28th Jan                   Mohammad                   yes please           02:09 AM, 28th Jan                   Mohammad                   this is the nearest           02:09 AM, 28th Jan                   Mohammad                   Is there anything else I can help ?           02:10 AM, 28th Jan                     its eram again                    Thanks.. what is the duration in which the order has to be returned           02:10 AM, 28th Jan                   Mohammad                   With in 14 days from the date of delivery.           02:11 AM, 28th Jan                     its eram again                    Thanks ?..do i have to take any receipt or paper along           02:11 AM, 28th Jan                   Mohammad                   no just the item and tell the order number           02:13 AM, 28th Jan                   Mohammad                   more over if thet ask you can show the email.           02:14 AM, 28th Jan                   Mohammad                   Is there anything else I can help ?           02:14 AM, 28th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:16 AM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2028389