Subject: Ticket Assigned - Conversation with mumtaz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jan 2021 21:48:26 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mumtaz mumtaz                    Bot:  Hi again! Bot:  Please enter your name Customer:  mumtaz Bot:  Hi Mumtaz ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:41 AM, 28th Jan                   Mohammad                   Hi Mumtaz, Thank you for contacting us. My name is Mohammad. How may I help you?            01:42 AM, 28th Jan                     mumtaz                    Hi for Order #6261916082 i placed the return request more than 15 days ago but no one has come to collect it yet           01:42 AM, 28th Jan                     mumtaz                    This is really disappointing after complaining again and again           01:43 AM, 28th Jan                   Mohammad                   Please allow me to check it for you.            01:43 AM, 28th Jan                   Mohammad                   We apologies for the delay           01:45 AM, 28th Jan                   Mohammad                   Please allow me some time to forward the issue to the courier           01:45 AM, 28th Jan                   Mohammad                   I will update you on [email-masked]           01:46 AM, 28th Jan                     mumtaz                    I hope you take a quick action in this regard           01:46 AM, 28th Jan                   Mohammad                   We will for sure.           01:47 AM, 28th Jan                   Mohammad                   Is there anything else I can help ?           01:47 AM, 28th Jan                     mumtaz                    No thanks           01:47 AM, 28th Jan                   Mohammad                   welcome.           01:48 AM, 28th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:48 AM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2028350