Subject: Ticket Assigned - Conversation with khan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jan 2021 20:30:13 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khan khan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  khan Bot:  Hi Khan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263595519 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506101136 Bot:  Please wait while we transfer you to an agent Agent:  Hi Khan, Thank you for contacting us.my name is Yahya, How may I help you? Agent:  \ Agent:  Are you still with us??? Customer:  Hello Customer:  Yes sure Customer:  Actually i placed an order delivery status not yet updated & if still under process i woyld like to pick 1 or 2 itema it now as needed urgently Customer:  Items Customer:  R u there? Customer:  Hello Agent:  Could you please share your order id so that I can assist you further. Agent:  Please accept our apologise for inconvenience caused. Customer:  6263595519 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Sure Agent:  We would like to inform you that we will contact the concern team to do the needful as soon as possible Agent:  please give me some time will escalate your concern to the relevant team and will get back to you on email Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  But it would take how much time as max 1 hour i could wait otherwise i should look for other suitability, so kindly advise its possible Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Khan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:07 AM, 28th Jan                     khan                    My shukran point are not appearing while i am paying           12:08 AM, 28th Jan                   Mohammad                   Hi Khan, Thank you for contacting us. My name is Mohammad. How may I help you?            12:10 AM, 28th Jan                     khan                    Hi, Yes my Shukran point are not automatically reflecting while paying fir next order why?           12:11 AM, 28th Jan                   Mohammad                   may I ask you how much points you have ?           12:11 AM, 28th Jan                     khan                    37 currently showing           12:11 AM, 28th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           12:13 AM, 28th Jan                     khan                    I just placed an order no. is 6268195227           12:14 AM, 28th Jan                   Mohammad                   Please allow me to check it for you.            12:16 AM, 28th Jan                     khan                    Sure & also i think i should have more points as i placed 4 or 5 orders in last tenure           12:17 AM, 28th Jan                   Mohammad                   available points are 37 and pending are 45           12:18 AM, 28th Jan                   Mohammad                   you ok to redeem option is set as no           12:18 AM, 28th Jan                   Mohammad                   please change that from your profile           12:18 AM, 28th Jan                     khan                    Fine let me see           12:19 AM, 28th Jan                   Mohammad                   Is there anything else I can help ?           12:20 AM, 28th Jan                     khan                    No where i found any option to set Redeem ON?           12:24 AM, 28th Jan                   Mohammad                   We apologies but you need to contact the shukran team for this.           12:27 AM, 28th Jan                     khan                    Ok           12:27 AM, 28th Jan                   Mohammad                   we really appreciate your understanding and cooperation.           12:29 AM, 28th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:29 AM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2028236