Subject: Ticket Assigned - Conversation with ismail
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jan 2021 20:26:48 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ismail ismail                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ismail Bot:  Hi Ismail ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  7305780270 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you?  Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ismail ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi ismail, Thank you for contacting us. How may I help you? Customer:  hi Customer:  what about my refund Customer:  IMAGE Customer:  IMAGE Agent:  Can you wait for a while so that i can check the system ? Customer:  ok Customer:  IMAGE Agent:  We would like to inform you that we have processed the refund on (1/4/21) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days. Agent:  is there anything else i can help you with Agent:  Hi Ismail, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ismail ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  IMAGE Agent:  Hi Ismail, Thank you for contacting us.My name is Mohd How may I help you? Customer:  i did Customer:  i didn't get my refund Customer:  IMAGE Customer:  its been more than 15 days Agent:  Could you please share your order number so that I can assist you further? Agent:  We sincerely apologize for the inconvenience caused to you. Customer:  IMAGE Customer:  7424666898 Agent:  Can you wait for a while so that i can check and assist you? Customer:  ok Customer:  anybody there Agent:  Sorry for being late Customer:  ok no problem Agent:  We would like to inform you that we have processed the refund on (1/4/21) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days. Customer:  but it been more than 15 days Customer:  till now I didnt get my refund Agent:  In order not reflecting the amount in your account we request you to wait for 2-3 days Customer:  am alrdy waited a long Customer:  i want to resolve tis immediately Agent:  if the amount will not reflect After 2 days in your account  Kindly contact us Customer:  anybody there Agent:  so that we can further assist you Customer:  ok...in sha Allah...I hope u Customer:  ur words Customer:  lets c Customer:  IMAGE Customer:  i hope this returned will chnge to refunded in 2 days Agent:  Can you provide the order number? Agent:  Are we still connected? Customer:  ss Customer:  7424666898 Agent:  Can you wait for a while so that i can check and assist you? Customer:  okk Agent:  Yes this is same order Agent:  and the amount will be done within 2-3 days Agent:  Is there any thing else i can assist you? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ismail ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Ismail,thank you for contacting us. I'm Shafeeque . Agent:  How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ismail ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Ismail, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  hi Agent:  Hello,How may I help you? Customer:  about my refund Customer:  IMAGE Customer:  IMAGE Agent:  We apologies due to some technical issue we are unable to serve you at the moment. We request you to kindly contact after sometime. Agent:  We will resolve the technical issue soon. Customer:  tis is not gud Customer:  its been 1mnth Customer:  very bad service Agent:  We can understand but due to some technical issue we are unable to check the systems. Agent:  We are working on it. Customer:  u are always saying lyk tis aaj Agent:  Please we request you to contact after sometime. Customer:  /startOver Customer:  /startOver Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ismail ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:08 AM, 28th Jan                     ismail                             12:11 AM, 28th Jan                   Mohammad                   Hi Ismail, Thank you for contacting us. My name is Mohammad. How may I help you?            12:11 AM, 28th Jan                     ismail                             12:11 AM, 28th Jan                     ismail                    what about my refund           12:12 AM, 28th Jan                     ismail                             12:12 AM, 28th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           12:13 AM, 28th Jan                     ismail                    helloo           12:13 AM, 28th Jan                     ismail                    7424666898           12:13 AM, 28th Jan                   Mohammad                   Please allow me to check it for you.            12:14 AM, 28th Jan                     ismail                    ok           12:15 AM, 28th Jan                   Mohammad                   your refund for BHD 4.00 has been processed on 04/01/2021 with the transaction ID 169999990059064512.           12:15 AM, 28th Jan                   Mohammad                   It must be credited please check with your bank.           12:16 AM, 28th Jan                     ismail                    but till now i didn't receive it           12:16 AM, 28th Jan                     ismail                    i chked alrdy           12:16 AM, 28th Jan                   Mohammad                   please share the bank statement from 04/01/2021 to 28/01/2021 so that we can check and investigate           12:17 AM, 28th Jan                     ismail                    also there is no changes in my order status..till now it shows returned           12:17 AM, 28th Jan                     ismail                             12:18 AM, 28th Jan                     ismail                    ok           12:18 AM, 28th Jan                   Mohammad                   please send the statement on [email-masked]           12:19 AM, 28th Jan                     ismail                    ok sure           12:19 AM, 28th Jan                   Mohammad                   Is there anything else I can help ?           12:20 AM, 28th Jan                     ismail                    no thanks           12:23 AM, 28th Jan                     ismail                    will be back if it is not resolved           12:23 AM, 28th Jan                   Mohammad                   sure.           12:26 AM, 28th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:26 AM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2028231