Subject: Ticket Assigned - Conversation with jhay
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jan 2021 17:43:21 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jhay jhay                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jhay Bot:  Hi Jhay ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569261077            09:33 PM, 27th Jan                     jhay                    Ok           09:33 PM, 27th Jan                   Mohammad                   Hi Jhay, Thank you for contacting us. My name is Mohammad. How may I help you?            09:33 PM, 27th Jan                     jhay                    Hi I just want to ask something           09:34 PM, 27th Jan                   Mohammad                   yes please           09:34 PM, 27th Jan                     jhay                    I bought items in center point dalma mall           09:35 PM, 27th Jan                     jhay                    I want to return it and change items           09:35 PM, 27th Jan                   Mohammad                   Your purchase is store or online ?           09:35 PM, 27th Jan                     jhay                    Can I return the items even not in dalma mall           09:35 PM, 27th Jan                     jhay                    Store           09:35 PM, 27th Jan                     jhay                    I live in city           09:36 PM, 27th Jan                   Mohammad                   For store purchase and return you need to visit the same store           09:36 PM, 27th Jan                     jhay                    Ahhh           09:36 PM, 27th Jan                     jhay                    Ok ok           09:36 PM, 27th Jan                   Mohammad                   We apologies for the inconvenience.           09:36 PM, 27th Jan                   Mohammad                   Is there anything else I can help ?           09:36 PM, 27th Jan                     jhay                    Not allowed in nearest  centerpoint           09:36 PM, 27th Jan                     jhay                    Cause there is in dalma mall           09:37 PM, 27th Jan                     jhay                    I mean Al whada mall           09:37 PM, 27th Jan                   Mohammad                   For store purchase it is not possible           09:38 PM, 27th Jan                   Mohammad                   If you have ordered it online in that case you can return in any store.           09:39 PM, 27th Jan                   Mohammad                   Is there anything else I can help ?           09:39 PM, 27th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:43 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2027892