Subject: New Reply Received - Broken Item delivered - order 9631026562
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jan 2021 06:55:43 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Broken Item delivered - order 9631026562  Ticket comment <div dir="auto">Thank you. Is it possible to have replacement rather than refund. The item is already collected by Aramex<div><br></div>
<div>Regards</div>
<div>Giju<br><br>Sent from my Huawei phone</div>
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<div>From: Lifestyle &lt;[email-masked]&gt;<br>Date: Wed, Jan 27, 2021, 12:38 AM<br>To: [email-masked]<br>Subject: Re: [#2022824] - Broken Item delivered - order 9631026562<br>
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<blockquote><div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
	<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Giju,<br><br>Thanks for getting in touch with us.<br><br>We are very sorry for the unpleasant experience you had to face. We certainly apologies for this and would like to assure you this is definitely not the kind of experience we want to offer to our customers.<br><br>We would like to inform you that we have created a return request for the damage item. Our courier will contact you for the collection of the item within 3-5 business days.<br><br>Your refund for AED 61.6 will be refunded back in your bank account.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div></div></div>

	

<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">2022824:1125156</span>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2022824