Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jan 2021 06:12:09 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Returns  Ticket comment <div id="yMail_cursorElementTracker_1611727843275"><div id="yMail_cursorElementTracker_1611727843248">I have taken two items for return in Alathiam Mall in dammam and they said they will return it however one item  been returned  the other one which is the pink shirt have not been returned.<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId51db8b92-e9a5-4909-9f87-c7e4e9367f42" class="inline-image-global inlined-image-cid-51db8b92-e9a5-4909-9f87-c7e4e9367f42" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4NjkyMzY0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kfDYw-9S-9q7aYMYbcgBD0FEaHSeT-u3TFWRnuq2FYw" style="width:100%;max-width:800px"><br>
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<br>. I have also requested two teams to return online but no one picked it up.<br id="yiv6950316613yMail_cursorElementTracker_1611727405524"><br><div id="yiv6950316613ymail_android_signature"><a rel="noreferrer" id="yiv6950316613ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div class="yiv6950316613yqt9481146575" id="yiv6950316613yqt60150"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 27 Jan 2021 at 3:19 am, Max</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv6950316613"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2001563</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Mohammad Humayun : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">​Hi Manal,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused.</div>
<div dir="ltr">​</div>
<div dir="ltr">We would like to inform you that there is only one return request for the item (162903634 - - Solid Full Length High Rise Jeggings) your refund for this item for SAR 37.86 was processed on 12/01/2021 with the transaction ID 169999990056872405.</div>
<div dir="ltr">​<br>
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<div dir="ltr">However, we can not see any other item return is raised.</div>
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<div dir="ltr">We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2001563