Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 20:13:21 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0500415008            12:02 AM, 27th Jan                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            12:03 AM, 27th Jan                     hi                    order#6266904033 I have received the order today. I want to return shoes, size is not fit. You sent small size. I need 44.           12:04 AM, 27th Jan                   Mohammad                   Please allow me to check it for you.            12:04 AM, 27th Jan                     hi                    OK check fast           12:04 AM, 27th Jan                   Mohammad                   can you please share the exact name of the item ? I can see there are 3 shoes           12:05 AM, 27th Jan                     hi                    I want to return shoes           12:05 AM, 27th Jan                   Mohammad                   3 item*           12:05 AM, 27th Jan                     hi                    Yes I said just return sboes           12:05 AM, 27th Jan                   Mohammad                   162201603 - - Textured Low Ankle Lace-Up Sneakers this item ?           12:05 AM, 27th Jan                     hi                    Yes           12:05 AM, 27th Jan                   Mohammad                   We would like to inform you that you can also exchange the item from store for the size issue.           12:06 AM, 27th Jan                   Mohammad                   We can also raise a return request for you.           12:06 AM, 27th Jan                   Mohammad                   but in that case return and refund will be done           12:07 AM, 27th Jan                     hi                    I am living very far from city area so better send to corrier           12:07 AM, 27th Jan                   Mohammad                   Online exchange is not possible,           12:07 AM, 27th Jan                   Mohammad                   ok please be connected           12:07 AM, 27th Jan                   Mohammad                   till then i raise a request for you.           12:07 AM, 27th Jan                     hi                    OK please change and send 44 sizeand I will return to same corrier           12:08 AM, 27th Jan                   Mohammad                   Your return request has been created.           12:08 AM, 27th Jan                     hi                    Corrier will collect from me?           12:09 AM, 27th Jan                   Mohammad                   Our courier will contact you for the collection of the item within 3-5 business days.           12:09 AM, 27th Jan                   Mohammad                   Yes courier will come to collect           12:09 AM, 27th Jan                     hi                    And when will you send replacement           12:09 AM, 27th Jan                   Mohammad                   Is there anything else I can help ?           12:09 AM, 27th Jan                     hi                    I need 44 size           12:09 AM, 27th Jan                   Mohammad                   As per the policy we apologies but online exchange is not possible for us.           12:10 AM, 27th Jan                   Mohammad                   For exchange of size and colour you need to visit the store itself.           12:10 AM, 27th Jan                     hi                    So it was cash on delivery, how will you return money           12:10 AM, 27th Jan                   Mohammad                   We sincerely apologies for the inconvenience.           12:10 AM, 27th Jan                   Mohammad                   Your refund for SAR 75.05 will be refunded back in your my credit account.           12:11 AM, 27th Jan                     hi                    Why 75,i have paid 95           12:11 AM, 27th Jan                   Mohammad                   SAR 19.95 was the voucher amount which you have used in this order which is non refundable amount.           12:12 AM, 27th Jan                     hi                    Ok           12:12 AM, 27th Jan                   Mohammad                   Is there anything else I can help ?           12:12 AM, 27th Jan                     hi                    Thanks           12:13 AM, 27th Jan                   Mohammad                   welcome.           12:13 AM, 27th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:13 AM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2024557