Subject: New Reply Received - Complain, order # 9626747007
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 19:25:27 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Complain, order # 9626747007  Ticket comment <div dir="auto">Thank you for your below email<div dir="auto"><br></div>
<div dir="auto">Unfortunately I still did not get back the money amount of 99 AED, as you are mentioning at the below email that the refund was processed on 06.01.21 it's almost 20 days the amount should be already credited to my account but nothing received </div>
<div dir="auto">Please double check again maybe there is an error from your side and please refund back the amount of 99 AED as soon as possible</div>
<div dir="auto"><br></div>
<div dir="auto">Many thanks</div>
<div dir="auto">Salem </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 25 Jan 2021, 10:25 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Salem,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.</div>
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<div dir="ltr">We would like to inform you that your order number 9626741636 was delivered on 07/01/2021. </div>
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<div dir="ltr">However, we can check that one item in your order was cancelled by the system due to out of stock your refund for AED 99.00 was processed on 06/01/2021 with the transaction ID 169999990065914557. The amount will take 2-15 business days to be reflect back in your account.</div>
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<div dir="ltr">​If there is any other concern regarding the order please write back to us.</div>
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<div dir="ltr">We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1959997