Subject: New Reply Received - return an item
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 10:24:13 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  return an item  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">It will be OFC tomorrow as per the pickup date.</div>
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<div class="MsoNormal" style="text-autospace:none"><b><span style="font-size:9.0pt;color:black">Nora Mohamed</span></b></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Senior Customer service Executive
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>Aramex International</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> – Cairo, Egypt
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<span style="font-size:9.0pt;color:black">Tel </span><b><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black'>33339970</span></b><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black'>
</span><span style="font-size:9.0pt;color:black">ext </span><b><span style="color:black">2055</span></b><span style="font-size:9.0pt;color:black"> Fax +2037482990</span><span style="color:black"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#EE3224"><a href="https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsecure-web.cisco.com%2F1V68oFmjWGo8MISv4n3zrZwMot7IoXFbYnkA8etVcuAvsYhELKFed506LuCZ8PVGFvFI3XKicCs0zcbM53g-zZZwtQcfPDG72LBFte5iGVHmEz7OczvTnMXMzMk3Qr_LgFIDDX9NqNAJTlPcHckYpTdfGHnTd3DV_MhsY_m9_AmBr1p4XQPlMq1g2cZW-msGP2nYO3ywAO7pdY58-KVeN2NMUhp0cBvDLcY0zVxTEmjjbmOyRAScE0yAvsr0d-uC5tAgjIZXlm6P8fSLYHTjNEJEIrbpz7Bz4PxAl0aVq42AW0ctgDCqRwvABMTAhTmbei5rsCw4isBevm23k-lNbJbQa1qmK1mslehztIWgT9fyllqdC00tIRiCAxBl2AdqHsf3gEuhhS65JIfMVK8EdwSkHVOryvdlfMBCo182fZT4%2Fhttps%253A%252F%252Fowa.ae.aramex.com%252Fowa%252Fredir.aspx%253FC%253Dezgq1vzi_UywV5VnVMd3EgeG0V4vDNIIMxcovB7_aHPJzYJRLnNvPLuNVsPjugx1aj_H6rC2HkI.%2526URL%253Dhttp%25253a%25252f%25252fwww.aramex.com%25252f&amp;data=02%7C01%7CNora.Mohamed%40aramex.com%7C4eb8031faa034222baa608d64a13023b%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C636777842856187408&amp;sdata=iVyEiInODe02KyxYTwyZfqRMQf4Kw%2FqjuFAWGqxllVk%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="color:#EE3224">www.aramex.com</span></a></span></div>
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<div>From: Hadeer Ahmed <br>
<b>Sent:</b> Saturday, January 23, 2021 12:20 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Nora Mohamed (EG) &lt;[email-masked]&gt;; Youssef Amr &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> RE: [#1971877] - return an item</div>
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<a id="OWAAM93B514E0A7464FC386D5A2796FE13AC9" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nora Mohamed (EG)</span></a><a id="OWAAM94F9C58DECED43D0BA41209CCADCF1C3" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef
 Amr</span></a>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Thanks ,</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Hadeer Ahmed</span></div>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Customer Account Executive,
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:red'>Aramex International</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'> – Cairo, Egypt</span>
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Mob: 01223470899</span><span style='font-family:"Arial",sans-serif;color:black'></span>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, January 23, 2021 11:58 AM<br>
<b>To:</b> Service Center - CAI Consumer CS &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Hadeer Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#1971877] - return an item</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Late Collection<br>
Order Date : Dec 21, 2020<br>
Order ID: 2000725004<br>
Tracking ID: 43832518951</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Collection reference :A232C6C<br>
Assistance Required: Need Urgent Collection<br>
Issue Description: The return request was created on 05/01/2021 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
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Regards,<br>
Ezzaldeen</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">1971877:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1971877