Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 04:01:27 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="auto">Dear Support Team,<div dir="auto"><br></div>
<div dir="auto">Thank you for your response. Please let me know if the three weeks period includes the date of refund since December or starting your email notification.</div>
<div dir="auto"><br></div>
<div dir="auto">Jane</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Jan 21, 2021, 2:56 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Jane,</div>
<div dir="ltr">
<div dir="rtl"><br></div>
<div>Thank you for reaching out to us.</div>
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<br>We apologize for the inconvenience that has happened.</div>
<div dir="ltr">
<br>Regarding the order: 6249590519 Please note that the refund has been processed successfully from our side for the amount (SAR 180.67), however due to some concerns with the payment vendor, the refund has been rejected.</div>
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<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
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<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
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<div dir="ltr">And SAR 11.92 has been credited in your my credit account.</div>
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<br>Feel free to reach out to us for any further assistance.</div>
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<br>Your Friends</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2002824