Subject: New Reply Received - Sorry, we've had to cancel your order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 04:27:58 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Sorry, we've had to cancel your order  Ticket comment <div>Kindly see attached my whatsapp conversation with aramex. I keep on waiting and communicating with them to deliver my order, but they are the one who did not responded, i give my locations and keep on waiting. I attached proof.</div>
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<img id="ymail_attachmentId4e89dbfa-87de-4c33-8a9f-dfb3e6ae0f70" class="inline-image-global inlined-image-cid-4e89dbfa-87de-4c33-8a9f-dfb3e6ae0f70" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4NTU5OTY0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rY4J-A3g18SMOLIABdBk_TCd6B4LAXUGkT-sGNzaVi8" style="width:100%;max-width:800px"><br>
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<img id="ymail_attachmentId3fbf06db-9179-4c93-b259-8a261a27268e" class="inline-image-global inlined-image-cid-3fbf06db-9179-4c93-b259-8a261a27268e" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4NTU5OTY0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.vn8Z9hDrXqa9AADWMmNs_UTNCUeR9TkYX3aWTni9Qk8" style="width:100%;max-width:800px"><br>
</div>I send it already but I am sending it again<br><br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Thu, Jan 21, 2021 at 10:18 PM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv0373378871"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1994291</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1994291<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammad Humayun : </div>
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<div class="yiv0373378871yqt4305752817" id="yiv0373378871yqtfd89834">Hi Arnold,</div>
<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We sincerely apologize for any inconvenience caused to you.<br><br>We would like to inform you that our courier partner tried to contact you on (+966563057286) thrice on 3 different days but didn't receive any response from your end.<br><br>The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.<br><br>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br><br>Your Friends,<br>The Support Team.</div></div></div>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1994291