Subject: Ticket Assigned - Conversation with asish das
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 01:01:59 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with asish das asish das                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  asish das Bot:  Hi Asish Das ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0570975646            04:35 AM, 22nd Jan                     asish das                    Thanks           04:35 AM, 22nd Jan                     asish das                    Actually i want to exchange 2jeans           04:36 AM, 22nd Jan                   Mohammad                   Hi Asish, Thank you for contacting us. My name is Mohammad. How may I help you?            04:39 AM, 22nd Jan                     asish das                             04:39 AM, 22nd Jan                     asish das                    Hello i order 2jeans two           04:39 AM, 22nd Jan                     asish das                    Days ago           04:40 AM, 22nd Jan                   Mohammad                   ok and ?           04:40 AM, 22nd Jan                     asish das                    But i have size problem.  It's my mistak.           04:40 AM, 22nd Jan                     asish das                    Mistake           04:40 AM, 22nd Jan                     asish das                    I need 31 size           04:41 AM, 22nd Jan                     asish das                    Please can you help me?           04:41 AM, 22nd Jan                   Mohammad                   We are sorry as we are not authorized to modify the order.           04:42 AM, 22nd Jan                   Mohammad                   But you can raise a return for the item after the delivery of the order.           04:42 AM, 22nd Jan                   Mohammad                   Is there anything else I can help ?           04:42 AM, 22nd Jan                     asish das                    How can i exchang?           04:43 AM, 22nd Jan                     asish das                    Have a any solution           04:43 AM, 22nd Jan                   Mohammad                   Yes           04:44 AM, 22nd Jan                   Mohammad                   when you receive the order           04:44 AM, 22nd Jan                   Mohammad                   after that you can raise a return for the items you have issue.           04:45 AM, 22nd Jan                     asish das                    Yes just size problem           04:45 AM, 22nd Jan                     asish das                    So can i return this produc?           04:46 AM, 22nd Jan                   Mohammad                   we apologies           04:53 AM, 22nd Jan                   Mohammad                   but exchange is not possible for the items           04:53 AM, 22nd Jan                   Mohammad                   only return and refund can be done.           04:54 AM, 22nd Jan                   Mohammad                   Is there anything else I can help ?           04:54 AM, 22nd Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:01 AM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2009066