Subject: Ticket Assigned - Conversation with shajiantony
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 00:27:47 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shajiantony shajiantony                    Bot:  Hi again! Bot:  Please enter your name Customer:  shajiantony Bot:  Hi Shajiantony ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259517104 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0550054926 Bot:  Please wait while we transfer you to an agent Customer:  Ok I am waiting Agent:  Hi, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  My name is Shaji Antony Agent:  How may I help you? Customer:  6259517104This is my order number can you check where is the order Customer:  Dear When I will get my order Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok I am waiting Agent:  Your order ID 6259517104 is now ready for collection. Agent:  Kindly make sure to have your Emirates ID or Passport, during the pickup. Customer:  I am in Saudi Arabia Customer:  When you will delivery Customer:  I have Saudi Arabia I’d Customer:  Hello Agent:  yes you can go the collect it now by your id Agent:  do you have any other query ??? Customer:  Which date I Customer:  Where I will go to collect dear Customer:  Hello Agent:  from the same store which you placed it on the time of placing order Agent:  you can collect it today Customer:  Can you deliver my add Customer:  I don’t know that store Customer:  Kindly deliver my address Agent:  We would like to inform you that we are really sorry we can not change the method of delivery Customer:  Dear please help me Agent:  We would like to inform you that its not in our hand but you can collect it from the store during 10 days Customer:  Can you refund my money Customer:  Can I get any Centre point Agent:  you can inform the team of the store that to cancel the order and they will return the order to us then refund the money to you Agent:  have a great day Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shajiantony ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Shajiantony, Agent:  Thank you for contacting us. My name is Manish, How may I help you? Customer:  Yes Agent:  Thank you for your patience. Customer:  Two week before I got one order I didn’t get stil. Agent:  Your order ID 6259517104 is now ready for collection. Agent:  Kindly make sure to have your Original ID or Passport, during the pickup.    Also, make sure to have the SMS/email ready, as it is needed in the branch to be able to complete the pickup process. Customer:  By mistake select destination Riyadh.actually I am dammam.can you deliver dammam.my order number 6259517104 Customer:  How can I go Riyadh.I am in dammam please help me Customer:  Dear are hear Agent:  We are deeply sorry, but you can't change your delivery method. You must pick up your order at the store you originally selected. Customer:  How can I cancel the order Customer:  Please help me Agent:  As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4-15 days. Agent:  Please let us know if you have any other query. Customer:  Dear already 15 days gone Agent:  We apologise for the inconvenience caused to you. Agent:  Please note that we will forward your request  to the concerned team to get the cancellation processed. Agent:  It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shajiantony ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Shajiantony, Thank you for contacting us. This's Mohamed How may I help you? Customer:  6259517104 Customer:  This is my order number I cancel the order. Customer:  Still I didn’t get my refund Agent:  After we checked the order was collected by you on 14/1/2021 Customer:  Can you check about this Customer:  Still I didn’t collect Agent:  Shaji Antony, the order is marked as collected on 14/1/2021 Agent:  Hi Shaji, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shajiantony ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:12 AM, 22nd Jan                     shajiantony                    Ok           04:13 AM, 22nd Jan                   Mohammad                   Hi Shajiantony, Thank you for contacting us. My name is Mohammad. How may I help you?            04:14 AM, 22nd Jan                     shajiantony                    6259517104This is my order number.I didn’t get my refund           04:14 AM, 22nd Jan                   Mohammad                   Please allow me to check it for you.            04:15 AM, 22nd Jan                     shajiantony                    Almost 21days finished           04:15 AM, 22nd Jan                     shajiantony                    Please check and give me good solutions           04:16 AM, 22nd Jan                   Mohammad                   But i can not see any return request ?           04:16 AM, 22nd Jan                   Mohammad                   System is showing that item is picked up on 14/01/2021           04:16 AM, 22nd Jan                     shajiantony                    I called ruh call center they will tell wait 15 days after that they will refund money           04:17 AM, 22nd Jan                     shajiantony                    I wait always 21 days still not respond           04:18 AM, 22nd Jan                     shajiantony                    Who'spicked up           04:18 AM, 22nd Jan                   Mohammad                   You mean the order is not picked by you ?           04:19 AM, 22nd Jan                     shajiantony                    I didn’t receive still. I am in dammam how can I get           04:20 AM, 22nd Jan                   Mohammad                   We apologies for the inconvenience you faced.           04:20 AM, 22nd Jan                   Mohammad                   Please allow us some time to work on the issue.           04:20 AM, 22nd Jan                     shajiantony                    You can check email  I already canceled           04:21 AM, 22nd Jan                   Mohammad                   I will get back to you on [email-masked]           04:21 AM, 22nd Jan                   Mohammad                   I will give you an update very soon on your email.           04:21 AM, 22nd Jan                   Mohammad                   Is there anything else I can help ?           04:22 AM, 22nd Jan                     shajiantony                    Already 3 time send email also nobody respond           04:23 AM, 22nd Jan                   Mohammad                   please be assured i will surely give you update with in 24-48 hours           04:24 AM, 22nd Jan                     shajiantony                    I want to know who is received my parcel           04:25 AM, 22nd Jan                   Mohammad                   we will check and get back to you ok.           04:26 AM, 22nd Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:27 AM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2009054