Subject: Ticket Assigned - Conversation with hadeel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 00:00:08 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hadeel hadeel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hadeel Bot:  Hi Hadeel ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  0096565646494            03:45 AM, 22st Jan                     hadeel                    Ok           03:45 AM, 22st Jan                   Mohammad                   Hi Hadeel, Thank you for contacting us. My name is Mohammad. How may I help you?            03:45 AM, 22st Jan                     hadeel                    I already paid my order and want it byt you sent a message saying its refunded why?           03:47 AM, 22st Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           03:47 AM, 22st Jan                     hadeel                    823020212511           03:50 AM, 22st Jan                   Mohammad                   Please allow me to check it for you.            03:52 AM, 22st Jan                     hadeel                    Ok           03:52 AM, 22st Jan                   Mohammad                   sorry the number is incorrect.           03:53 AM, 22st Jan                   Mohammad                   It should be a 10 digit number.           03:54 AM, 22st Jan                     hadeel                    8230212511           03:54 AM, 22st Jan                   Mohammad                   Your order is placed successfully.           03:56 AM, 22st Jan                     hadeel                    Ok but can you check the oayment           03:56 AM, 22st Jan                     hadeel                    Payments           03:56 AM, 22st Jan                   Mohammad                   yes payment is done as per the system.           03:56 AM, 22st Jan                     hadeel                    Ok so why i got a refunded message           03:57 AM, 22st Jan                   Mohammad                   We apologies may be due to some miss communication you have received that message.           03:57 AM, 22st Jan                     hadeel                    Ok thank yiu           03:58 AM, 22st Jan                   Mohammad                   welcome.           03:58 AM, 22st Jan                   Mohammad                   Is there anything else I can help ?           03:58 AM, 22st Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:59 AM, 22st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2009043