Subject: Ticket Assigned - Conversation with nashra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 23:32:05 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nashra nashra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nashra Bot:  Hi Nashra ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553991472            03:21 AM, 22st Jan                     nashra                    Ok           03:21 AM, 22st Jan                   Mohammad                   Hi Nashra, Thank you for contacting us. My name is Mohammad. How may I help you?            03:21 AM, 22st Jan                     nashra                    Hi           03:21 AM, 22st Jan                   Mohammad                   Hello.           03:21 AM, 22st Jan                   Mohammad                   How may I help you?           03:21 AM, 22st Jan                     nashra                    The person took the return item today           03:21 AM, 22st Jan                     nashra                    But i didnt get any update           03:21 AM, 22st Jan                     nashra                    After that           03:21 AM, 22st Jan                     nashra                    It reached warehouse or no           03:21 AM, 22st Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           03:22 AM, 22st Jan                     nashra                    And when will i get my refund           03:22 AM, 22st Jan                     nashra                    Okay           03:22 AM, 22st Jan                     nashra                    This is           03:23 AM, 22st Jan                     nashra                    9627800274           03:23 AM, 22st Jan                     nashra                    Please check           03:23 AM, 22st Jan                   Mohammad                   Please allow me to check it for you.            03:23 AM, 22st Jan                     nashra                    Ok           03:23 AM, 22st Jan                   Mohammad                   number is incorrect.           03:24 AM, 22st Jan                     nashra                    9627800724           03:25 AM, 22st Jan                     nashra                    This is the order number           03:25 AM, 22st Jan                     nashra                    I have sent you picture too           03:25 AM, 22st Jan                     nashra                    ?           03:26 AM, 22st Jan                   Mohammad                   Items are still with courier only as it was collected on 21/01/2021           03:26 AM, 22st Jan                   Mohammad                   Now it will be sent to warehouse.           03:26 AM, 22st Jan                     nashra                    How many days it can take           03:26 AM, 22st Jan                     nashra                    And where should i check updates           03:26 AM, 22st Jan                   Mohammad                   And as the items will reach warehouse after the quality check within 1-2 business days you refund will be processed.           03:27 AM, 22st Jan                   Mohammad                   I will provide you the link and tracking ID           03:27 AM, 22st Jan                     nashra                    Okay           03:27 AM, 22st Jan                     nashra                    Thankyou           03:27 AM, 22st Jan                   Mohammad                   please be on hold           03:27 AM, 22st Jan                     nashra                    Okay           03:27 AM, 22st Jan                     nashra                    Sendme please           03:27 AM, 22st Jan                   Mohammad                   you can track the return here https://rb.gy/4kim73 with the tracking ID 46049796391           03:28 AM, 22st Jan                   Mohammad                   Is there anything else I can help ?           03:28 AM, 22st Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:31 AM, 22st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2009026