Subject: Ticket Assigned - Conversation with nadeem khan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 20:54:14 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nadeem khan nadeem khan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nadeem khan Bot:  Hi Nadeem Khan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0583877780 Bot:  Please wait while we transfer you to an agent Customer:  Okay Customer:  Hey Customer:  ??? Customer:  /startOver Customer:  Hey Customer:  English Agent:  Hi Nadeem, Thank you for contacting us. My name is Yazid How may I help you? Customer:  I have ordered GRACO GLIDER ELITE baby swing it is of sr 999 but centre point charged me sr1249 Agent:  Could you please share your order number so that I can assist you further? Customer:  6262335014 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Okay Agent:  We would like to inform you that as per our information the price for the item is SAR1,249.00 and have already  a return request for that Agent:  Is there anything else I can help with ?? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Nadeem Khan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Okay Customer:  Hey Agent:  Hi Nadeem  This's abdallah  How may I help you?, Thank you for contacting us.  Agent:  Hi Nadeem, I'm not getting a response from you. Are we still connected? Customer:  IMAGE Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Customer:  I have ordered GRACO GLIDER ELITE baby swing it is of sr 999 but centre   point charged me sr1249   my order number is  6262335014 Customer:  IMAGE Customer:  Price on the box which i have received is sr999 Agent:  One minute please to be verified, stay with us Agent:  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Agent:  Do you have any other inquiries? Customer:  Nope Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Nadeem Khan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hey Agent:  Hi Nadeem,  Thank you for contacting us. My name is Yazid How may I help you? Agent:  Are you still with us ? Customer:  I have ordered GRACO GLIDER ELITE baby swing it is of sr 999 but centre point charged me sr1249 my order number is 6262335014 Customer:  IMAGE Customer:  Price on the box which i have received is sr999 Agent:  May I request you to please stay on-hold while I retrieve the information. Agent:  We have checked I can see the issue has been escalated and we request to allow us sometime to get this fixed and we appreciate your patience. Agent:  Is there anything else I can help with ?? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  No Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Nadeem Khan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:46 AM, 22st Jan                     nadeem khan                    Okay           12:47 AM, 22st Jan                   Mohammad                   Hi Nadeem, Thank you for contacting us. My name is Mohammad. How may I help you?            12:48 AM, 22st Jan                     nadeem khan                    I requested for return for 9 days now when will  be pick up           12:48 AM, 22st Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           12:49 AM, 22st Jan                     nadeem khan                    6262335014           12:49 AM, 22st Jan                   Mohammad                   Please allow me to check it for you.            12:49 AM, 22st Jan                     nadeem khan                    Okay           12:50 AM, 22st Jan                   Mohammad                   your collection is under process           12:52 AM, 22st Jan                   Mohammad                   please allow me some time to check and let you know the status           12:52 AM, 22st Jan                     nadeem khan                    Okay           12:52 AM, 22st Jan                   Mohammad                   I will contact you on [email-masked]           12:52 AM, 22st Jan                   Mohammad                   Is there anything else I can help ?           12:53 AM, 22st Jan                     nadeem khan                    Nope           12:53 AM, 22st Jan                   Mohammad                   sure.           12:53 AM, 22st Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:53 AM, 22st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2008889