Subject: Ticket Assigned - Conversation with jebin george
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 18:16:09 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jebin george jebin george                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jebin george Bot:  Hi Jebin George ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6262093540 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0592065545 Bot:  Please wait while we transfer you to an agent Agent:  Hi Jebin,  Thank you for contacting us. How may I help you? Customer:  Kindly check the status Customer:  6262093540 Customer:  Yesterday i ordered two click and collect, one is already arrived and this one status pls Agent:  please note that click and collect orders take from 4-5 days to be ready for collection Customer:  OK thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  ? Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jebin George ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6265405633 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:10 PM, 21st Jan                   Mohammad                   Hi Jebin, Thank you for contacting us. My name is Mohammad. How may I help you?            10:11 PM, 21st Jan                     jebin george                    Kindly update the status of order 6265405633           10:11 PM, 21st Jan                     jebin george                    ?           10:12 PM, 21st Jan                   Mohammad                   Please allow me to check it for you.            10:12 PM, 21st Jan                   Mohammad                   Your order is ready for pick up.           10:13 PM, 21st Jan                   Mohammad                   We request you to kindly visit the store.           10:13 PM, 21st Jan                   Mohammad                   Is there anything else I can help ?           10:13 PM, 21st Jan                     jebin george                    Thanks           10:13 PM, 21st Jan                     jebin george                    I didn't receive notification           10:13 PM, 21st Jan                   Mohammad                   Welcome.           10:13 PM, 21st Jan                     jebin george                    One more request           10:13 PM, 21st Jan                   Mohammad                   We apologies may be due to some technical issue you didn't received the notification.           10:14 PM, 21st Jan                     jebin george                    6265997001           10:14 PM, 21st Jan                   Mohammad                   Yes please.           10:14 PM, 21st Jan                     jebin george                    Check this also           10:14 PM, 21st Jan                     jebin george                    6265997001           10:14 PM, 21st Jan                   Mohammad                   sure           10:14 PM, 21st Jan                   Mohammad                   Please allow me to check it for you.            10:14 PM, 21st Jan                   Mohammad                   This order is still under processing.           10:15 PM, 21st Jan                   Mohammad                   It will be also ready for pick up very soon.           10:15 PM, 21st Jan                     jebin george                    Okay           10:15 PM, 21st Jan                     jebin george                    Thanks           10:15 PM, 21st Jan                   Mohammad                   Is there anything else I can help ?           10:15 PM, 21st Jan                   Mohammad                   Welcome.           10:15 PM, 21st Jan                     jebin george                    No           10:15 PM, 21st Jan                   Mohammad                   Thanks for shopping with us.           10:15 PM, 21st Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:15 PM, 21st Jan                     jebin george                    ??           10:16 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2008611