Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 18:08:20 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097433582385            09:52 PM, 21st Jan                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            09:53 PM, 21st Jan                     hi                    Hi I received my order today  I realized that I choose size  of one choose wrong           09:55 PM, 21st Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           09:56 PM, 21st Jan                     hi                    I made an request to return but it will take long time can I go to any branch now and change the size by myself           09:56 PM, 21st Jan                     hi                    4529779441           09:57 PM, 21st Jan                   Mohammad                   Please allow me to check it for you.            09:57 PM, 21st Jan                     hi                    Ok take ur time           09:58 PM, 21st Jan                   Mohammad                   Yes you can visit any store and exchange the item for size issue.           09:59 PM, 21st Jan                   Mohammad                   Is there anything else I can help ?           09:59 PM, 21st Jan                     hi                    Ok cancel the return reques           10:00 PM, 21st Jan                     hi                    I will go now 5 min  I will be there           10:00 PM, 21st Jan                   Mohammad                   Please be on hold till then i do that.           10:01 PM, 21st Jan                   Mohammad                   As per your request we have deleted the return request.           10:02 PM, 21st Jan                   Mohammad                   Is there anything else I can help ?           10:02 PM, 21st Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:08 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2008595