Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 10:52:10 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.    Ticket comment <div dir="auto">Your delivery team has collected the wrong product that was send to me.pls do let me know when the refund will be processed</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 21 Jan 2021, 02:19 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1997654</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Mohammad Humayun : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Sumiya,<br><br>Thank you for getting in touch with us.<br><br>We sincerely apologize for the inconvenience caused to you.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We would like to inform you that we have raised a return request for the item you have issue. Our courier will contact you for the collection of the item within 3-5 business days. Your refund for AED 30.00 will be credited back in your account.</div>
<div dir="ltr">​<br>
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<div dir="ltr">However, we would also like to inform you that you can also exchange your lifestyle items at any nearby store also as per your convenience.</div>
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<div dir="ltr">We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1997654