Subject: Ticket Assigned - Conversation with junaid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 19:47:33 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with junaid junaid                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  junaid Bot:  Hi Junaid ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8225682545 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096594082846            11:09 PM, 20th Jan                   Mohammad                   Hi Junaid, Thank you for contacting us. My name is Mohammad. How may I help you?            11:10 PM, 20th Jan                     junaid                    Please be fast           11:11 PM, 20th Jan                     junaid                    /startOver           11:12 PM, 20th Jan                     junaid                    Hi           11:13 PM, 20th Jan                   Mohammad                   Hi Junaid, Thank you for contacting us. My name is Mohammad. How may I help you?           11:13 PM, 20th Jan                     junaid                    8225682545           11:13 PM, 20th Jan                     junaid                    It’s not working properly           11:14 PM, 20th Jan                   Mohammad                   Please allow me to check it for you.            11:15 PM, 20th Jan                     junaid                    Ok           11:16 PM, 20th Jan                     junaid                    Please be fast           11:16 PM, 20th Jan                   Mohammad                   We apologies but now the 14 days have also exceeded for the returning of the items.           11:16 PM, 20th Jan                     junaid                    Yes           11:20 PM, 20th Jan                   Mohammad                   We apologies but now we can not return the item.           11:20 PM, 20th Jan                   Mohammad                   Is there anything else I can help ?           11:23 PM, 20th Jan                     junaid                    Product not working as desc           11:23 PM, 20th Jan                     junaid                    It was working fine for the first two weeks           11:24 PM, 20th Jan                   Mohammad                   We are sorry but after 14 days we can not do return as we are not authorized to do that.           11:24 PM, 20th Jan                     junaid                    Ok replace it           11:26 PM, 20th Jan                     junaid                    I’m not here to return but replace           11:26 PM, 20th Jan                     junaid                    Please don’t fkin waist my time           11:28 PM, 20th Jan                     junaid                    Reply fast gentleman           11:30 PM, 20th Jan                   Mohammad                   we apologies           11:31 PM, 20th Jan                   Mohammad                   but we are sorry it can not be replaced or chnaged           11:31 PM, 20th Jan                   Mohammad                   as it is already used           11:31 PM, 20th Jan                   Mohammad                   and also exceded the 14 days return policy.           11:31 PM, 20th Jan                     junaid                    Yes           11:31 PM, 20th Jan                     junaid                    Yes           11:32 PM, 20th Jan                     junaid                    You designed it to work for 14 days?           11:32 PM, 20th Jan                   Mohammad                   It is not like that we apologies for the experience you faced.           11:33 PM, 20th Jan                   Mohammad                   The product which we deliver are always good in quantity.           11:33 PM, 20th Jan                     junaid                    Grow up dude... i need replacement also you deliver too           11:33 PM, 20th Jan                     junaid                    Quantity doesn’t matter here I’m talking about quality dude           11:34 PM, 20th Jan                   Mohammad                   Ok we request you to kindly visit the store if the order is within warrenty then the store team will assist you           11:36 PM, 20th Jan                   Mohammad                   If the product needs repairing then the store team will do that for you.           11:36 PM, 20th Jan                     junaid                    No           11:36 PM, 20th Jan                     junaid                    Register a complaint           11:36 PM, 20th Jan                     junaid                    And give me complaint number           11:37 PM, 20th Jan                   Mohammad                   please be on hold for a while.           11:38 PM, 20th Jan                   Mohammad                   you will receive an email           11:40 PM, 20th Jan                   Mohammad                   for the address update           11:40 PM, 20th Jan                   Mohammad                   please do that so that return can be done.           11:40 PM, 20th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           11:43 PM, 20th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:47 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2005616