Subject: Ticket Assigned - Conversation with farrukh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 19:09:29 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farrukh farrukh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  order# 6260799776 Bot:  Please enter your name Customer:  farrukh Bot:  Hi Farrukh ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543695273            11:01 PM, 20th Jan                     farrukh                    Ok           11:01 PM, 20th Jan                   Mohammad                   Hi Farrukh, Thank you for contacting us. My name is Mohammad. How may I help you?            11:02 PM, 20th Jan                     farrukh                    I received an email against case#982153           11:03 PM, 20th Jan                   Mohammad                   982153 is incorrect number           11:04 PM, 20th Jan                   Mohammad                   no case from this number 982153           11:04 PM, 20th Jan                   Mohammad                   it must be 1982153           11:05 PM, 20th Jan                     farrukh                    1982153           11:05 PM, 20th Jan                     farrukh                    Check above case           11:05 PM, 20th Jan                   Mohammad                   I am working on it already           11:05 PM, 20th Jan                   Mohammad                   please be informed that I have already forwarded the case to the courier for collection of return items.           11:06 PM, 20th Jan                     farrukh                    Against which order#           11:06 PM, 20th Jan                     farrukh                    ?           11:07 PM, 20th Jan                   Mohammad                   order number 6260799776           11:08 PM, 20th Jan                     farrukh                    Ok thanks           11:08 PM, 20th Jan                   Mohammad                   Is there anything else I can help ?           11:08 PM, 20th Jan                     farrukh                    When return will be picked up           11:08 PM, 20th Jan                   Mohammad                   we will try our best to make it asap           11:08 PM, 20th Jan                     farrukh                    Ok thanks           11:08 PM, 20th Jan                   Mohammad                   welcome.           11:09 PM, 20th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:09 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2005554