Subject: Ticket Assigned - Conversation with nadeem raja
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 19:13:02 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nadeem raja nadeem raja                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nadeem raja Bot:  Hi Nadeem Raja ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263227573 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508513779 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Nadeem, Thank you for contacting us. My name is Mohammad. How may I help you?  Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Nadeem Raja ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263227573 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Nadeem, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  I have given order few days back and today i saw the order history as it is shows that it os delivered Customer:  Whereas i have not collected this order Agent:  Could you please share your order number so that I can assist you further? Customer:  6263227573 Agent:  Please allow me to check it for you.  Customer:  Thanx Agent:  It is showing that pick up completed on 14/01/2021 Customer:  How it has been picked up Customer:  Dnt u check iqama Agent:  we  request you to kindly check with your family if anyone has picked it up ? Customer:  No one has picked it up Customer:  From my family Agent:  we apologies for the inconvenience you faced. Agent:  Please allow us time to work on the issue Customer:  How much time it will take Agent:  we will get back to you on [email-masked] within 24-48 hours Customer:  Ok thank Agent:  welcome. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Nadeem Raja ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263227573 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:09 PM, 20th Jan                   Mohammad                   Hi Nadeem, Thank you for contacting us. My name is Mohammad. How may I help you?            11:10 PM, 20th Jan                     nadeem raja                    Waiting since morning. When u will resolve           11:10 PM, 20th Jan                   Mohammad                   we are working on it already.           11:11 PM, 20th Jan                     nadeem raja                    How much time u will take           11:11 PM, 20th Jan                   Mohammad                   please allow us some time to get it done.           11:11 PM, 20th Jan                     nadeem raja                    Ok           11:11 PM, 20th Jan                   Mohammad                   thanks for cooperation.           11:12 PM, 20th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:12 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2005558