Subject: Ticket Assigned - Conversation with farrukh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 18:57:07 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farrukh farrukh                    Bot:  Hi again! Bot:  Please enter your name Customer:  farrukh Bot:  Hi Farrukh ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:38 PM, 20th Jan                     farrukh                    Ok           10:38 PM, 20th Jan                   Mohammad                   Hi Farrukh, Thank you for contacting us. My name is Mohammad. How may I help you?            10:38 PM, 20th Jan                     farrukh                    1982153           10:39 PM, 20th Jan                     farrukh                    I received an email now a           10:40 PM, 20th Jan                   Mohammad                   Yes ?           10:40 PM, 20th Jan                     farrukh                    1982153 thus case related to what issue           10:40 PM, 20th Jan                     farrukh                    They asked me to provide details           10:41 PM, 20th Jan                     farrukh                    What you need against this case 1982153           10:41 PM, 20th Jan                   Mohammad                   Please allow me to check it for you.            10:41 PM, 20th Jan                     farrukh                    Ok           10:41 PM, 20th Jan                   Mohammad                   you have return request for the order number 6260799776 ?           10:42 PM, 20th Jan                     farrukh                    Yes           10:42 PM, 20th Jan                   Mohammad                   Please allow me to check it for you.            10:43 PM, 20th Jan                     farrukh                    Ok           10:43 PM, 20th Jan                   Mohammad                   return is created but no one came for collection ? right ?           10:44 PM, 20th Jan                     farrukh                    Yes           10:45 PM, 20th Jan                     farrukh                    When the item will be collected?           10:46 PM, 20th Jan                     farrukh                    What they need on email?           10:46 PM, 20th Jan                   Mohammad                   please allow us some time to work on it           10:46 PM, 20th Jan                   Mohammad                   and forward the case to the courier so that return can be picked up soon.           10:47 PM, 20th Jan                     farrukh                    .What they need on email?           10:48 PM, 20th Jan                   Mohammad                   what email you received ?           10:49 PM, 20th Jan                     farrukh                    1982153 this case related to which order?           10:50 PM, 20th Jan                   Mohammad                   order number 6260799776           10:51 PM, 20th Jan                     farrukh                    Ok           10:51 PM, 20th Jan                   Mohammad                   Is there anything else I can help ?           10:52 PM, 20th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:56 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2005536