Subject: Ticket Assigned - Conversation with satyanarayana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 17:49:54 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with satyanarayana satyanarayana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  satyanarayana Bot:  Hi Satyanarayana ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96597759361 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Yazid How may I help you? Agent:  Are you still with us ? Customer:  I requested for return and person from centerpoint came to my home and collected order and did quality checks as well Customer:  Though money refund status isn’t showing in account Agent:  Could you please share your order number so that I can assist you further? Customer:  You can get it from account Customer:  8226832499 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  No problem Agent:  We would like to inform you that it will take 2-5 business days to reach the item to warehouse after collecting from you and 1-2 days to conduct a quality check and to initiate refund. Agent:  Is there anything else I can help with ? Customer:  That’s ok but nothing is showing in refund status..still status showing refund requested Agent:  It will be update once your refund processed Agent:  Is there anything else I can help with ? Customer:  Ok thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Satyanarayana ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:33 PM, 20th Jan                     satyanarayana                    Hi..           09:33 PM, 20th Jan                   Mohammad                   Hi Satyanarayana, Thank you for contacting us. My name is Mohammad. How may I help you?            09:35 PM, 20th Jan                     satyanarayana                    I should supposed to receive refund amount to my bank account since I paid from net banking but why it has come to my credit balance?           09:35 PM, 20th Jan                     satyanarayana                    It wasn’t happened as stated in refund rules           09:36 PM, 20th Jan                     satyanarayana                    Are you there?           09:36 PM, 20th Jan                     satyanarayana                    Hi           09:38 PM, 20th Jan                     satyanarayana                    Jo           09:38 PM, 20th Jan                     satyanarayana                    Great response           09:41 PM, 20th Jan                   Mohammad                   Please allow me to check it for you.            09:42 PM, 20th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           09:42 PM, 20th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           09:44 PM, 20th Jan                   Mohammad                   your refund for KWD 9.2 is already credited in your my credit account           09:47 PM, 20th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:49 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2005411