Subject: Ticket Assigned - Conversation with syed noman alam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 17:49:35 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with syed noman alam syed noman alam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  syed noman alam Bot:  Hi Syed Noman Alam ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0582593690            09:23 PM, 20th Jan                   Mohammad                   Hi Noman, Thank you for contacting us. My name is Mohammad. How may I help you?            09:24 PM, 20th Jan                     syed noman alam                    I receive my order today           09:24 PM, 20th Jan                     syed noman alam                    One of item is receive broken           09:25 PM, 20th Jan                     syed noman alam                    It is a ring and tip of ring is missing           09:25 PM, 20th Jan                     syed noman alam                    Broken           09:25 PM, 20th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           09:26 PM, 20th Jan                     syed noman alam                    LM6265267542           09:26 PM, 20th Jan                   Mohammad                   Please allow me to check it for you.            09:27 PM, 20th Jan                     syed noman alam                    I request this item to return           09:27 PM, 20th Jan                     syed noman alam                    Did you check it           09:29 PM, 20th Jan                   Mohammad                   checking please be on hold.           09:29 PM, 20th Jan                     syed noman alam                    Ok           09:30 PM, 20th Jan                   Mohammad                   order number is not correct.           09:30 PM, 20th Jan                     syed noman alam                             09:31 PM, 20th Jan                     syed noman alam                    This the order           09:31 PM, 20th Jan                   Mohammad                   your refund is processed for SAR 9.00 on 20/01/2021 with the transaction ID 169999990073893936.           09:33 PM, 20th Jan                   Mohammad                   The amount will take 2-15 business days to be reflect back in your account.           09:33 PM, 20th Jan                     syed noman alam                    That item is cancelled           09:34 PM, 20th Jan                     syed noman alam                    So it return           09:34 PM, 20th Jan                     syed noman alam                    Another item I receive as broken           09:34 PM, 20th Jan                     syed noman alam                             09:34 PM, 20th Jan                     syed noman alam                             09:35 PM, 20th Jan                     syed noman alam                    Check return item           09:36 PM, 20th Jan                   Mohammad                   the cancelled one is processed           09:38 PM, 20th Jan                   Mohammad                   the other one you are asking right ?           09:38 PM, 20th Jan                     syed noman alam                    Yes           09:38 PM, 20th Jan                   Mohammad                   Please allow me to check it for you.            09:40 PM, 20th Jan                     syed noman alam                    Ok           09:40 PM, 20th Jan                   Mohammad                   other request is created on 20/01/2021           09:41 PM, 20th Jan                   Mohammad                   it will be collected soon.           09:41 PM, 20th Jan                     syed noman alam                    Can I get this return item           09:42 PM, 20th Jan                     syed noman alam                    As a perfect piece           09:42 PM, 20th Jan                   Mohammad                   We apologies but return and refund can be done.           09:45 PM, 20th Jan                     syed noman alam                    Ok           09:46 PM, 20th Jan                   Mohammad                   Is there anything else I can help ?           09:47 PM, 20th Jan                     syed noman alam                    No thank you           09:48 PM, 20th Jan                   Mohammad                   ok           09:49 PM, 20th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:49 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2005409