Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 17:46:05 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:26 PM, 20th Jan                     hello                    Ok           09:28 PM, 20th Jan                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            09:29 PM, 20th Jan                     hello                    I have placed an return for 2 items           09:30 PM, 20th Jan                     hello                    And the agent came and picked up the return parcel           09:30 PM, 20th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           09:30 PM, 20th Jan                     hello                    And today I received an email that your return for one item is cancelled           09:30 PM, 20th Jan                     hello                    Sure           09:31 PM, 20th Jan                     hello                    9628923795           09:32 PM, 20th Jan                     hello                    The email says its cancelled as per your request but I haven't cancelled my return request           09:33 PM, 20th Jan                     hello                    Please clarify           09:33 PM, 20th Jan                     hello                    Are you there?           09:35 PM, 20th Jan                   Mohammad                   Please allow me to check it for you.            09:35 PM, 20th Jan                     hello                    Ok sir           09:35 PM, 20th Jan                   Mohammad                   your refund for AED 22.22 has been processed on 20/01/2021 with the transaction ID 169999990072235045. The amount will take 2-15 business days to be reflect back in your account.           09:37 PM, 20th Jan                     hello                    Sir i am talking about my second item           09:37 PM, 20th Jan                     hello                    This is blackie refund           09:37 PM, 20th Jan                     hello                    1000447886 plz check thus           09:38 PM, 20th Jan                     hello                    There were two items I returned but one is approved and other is cancelled           09:39 PM, 20th Jan                     hello                    Plz cjeck           09:40 PM, 20th Jan                     hello                    Check           09:40 PM, 20th Jan                     hello                    R u there sir           09:41 PM, 20th Jan                   Mohammad                   yes           09:42 PM, 20th Jan                     hello                    Please suggest           09:42 PM, 20th Jan                   Mohammad                   Please allow me to check it for you.            09:42 PM, 20th Jan                     hello                    Ok           09:43 PM, 20th Jan                   Mohammad                   please allow us some time to work on it.           09:43 PM, 20th Jan                     hello                    Sure sir           09:44 PM, 20th Jan                   Mohammad                   I will get back to you on [email-masked]           09:44 PM, 20th Jan                     hello                    Ok           09:44 PM, 20th Jan                   Mohammad                   thanks for cooperation           09:45 PM, 20th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:45 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2005397