Subject: Ticket Assigned - Conversation with navin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 17:34:47 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with navin navin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  navin Bot:  Hi Navin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629301428 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506785139            09:13 PM, 20th Jan                     navin                    Thanks           09:14 PM, 20th Jan                   Mohammad                   Hi Navin, Thank you for contacting us. My name is Mohammad. How may I help you?            09:14 PM, 20th Jan                     navin                    Hi Mohammed           09:14 PM, 20th Jan                     navin                    I Need your help to know when I will get the items I have ordered           09:15 PM, 20th Jan                     navin                    I need to hand over to my friend who is travelling           09:15 PM, 20th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           09:16 PM, 20th Jan                     navin                    9629301428           09:16 PM, 20th Jan                   Mohammad                   Please allow me to check it for you.            09:19 PM, 20th Jan                     navin                    Please           09:19 PM, 20th Jan                   Mohammad                   It was placed on 17th it will be ready for pick up very soon           09:20 PM, 20th Jan                   Mohammad                   within 1-2 business days           09:20 PM, 20th Jan                     navin                    Will I be able to collect it tmrw mrng           09:20 PM, 20th Jan                   Mohammad                   We will try our best to make it asap           09:21 PM, 20th Jan                   Mohammad                   once the order is ready           09:21 PM, 20th Jan                     navin                    Hope you understand I need to  further hand over           09:21 PM, 20th Jan                   Mohammad                   you will receive a email nitification           09:21 PM, 20th Jan                   Mohammad                   I can perfectly understand and please be assured           09:21 PM, 20th Jan                   Mohammad                   It will be ready for you asap.           09:22 PM, 20th Jan                     navin                    I get it. Would it be ready tmrw mrng ?           09:22 PM, 20th Jan                     navin                    Accordingly I will have to inform my friend           09:22 PM, 20th Jan                   Mohammad                   We are sorry but we can not make false confirmations but we will try our best to make it very fast           09:23 PM, 20th Jan                     navin                    I placed order on Sunday...considering 2-3 days ..I should have received the package today           09:23 PM, 20th Jan                     navin                    Tmrw is the 4 day           09:24 PM, 20th Jan                   Mohammad                   We apologies for the delay.           09:24 PM, 20th Jan                   Mohammad                   Please allow us some time the order will be ready for you very soon.           09:25 PM, 20th Jan                     navin                    There is no point I getting the order On Friday or Saturday..           09:25 PM, 20th Jan                     navin                    If I cannot get the package tmrw I might as well find an alternate           09:26 PM, 20th Jan                     navin                    All I am asking for clarity           09:26 PM, 20th Jan                   Mohammad                   Let me work on it and forward the concern so that order can be ready soon.           09:26 PM, 20th Jan                     navin                    Thanks. All I am requesting is for clarit where my package is ?           09:27 PM, 20th Jan                     navin                    If it's going to take time please tell me honestly...if it's Tmrw mrng  we are good           09:28 PM, 20th Jan                   Mohammad                   We will try our best please allow me to forward the case.           09:29 PM, 20th Jan                   Mohammad                   Is there anything else I can help ?           09:29 PM, 20th Jan                     navin                    Please....I will be greatful if you can help me on this           09:30 PM, 20th Jan                   Mohammad                   sure i will.           09:30 PM, 20th Jan                   Mohammad                   Is there anything else I can help ?           09:31 PM, 20th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:34 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2005363