Subject: Ticket Assigned - Conversation with randa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 17:29:00 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with randa randa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  randa Bot:  Hi Randa ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9610914196 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Sorry we couldn't resolve your query at this time. Please visit our Help Centre for all the latest information. Customer:  Cancel order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Randa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506370344 Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  Hi I ordered a set of 2 pants then I received only one pair Agent:  Hi Randa, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  Hi I ordered a set of 2 pants then I received only one pair Customer:  IMAGE Customer:  The description is not matching the item i got Agent:  can you please share the image of the product Agent:  what you received Customer:  IMAGE Customer:  Just 1 not 2 like the order Agent:  Could you please share your order number so that I can assist you further? Customer:  IMAGE Customer:  The order number is in the screenshot Agent:  I have checked . Agent:  We are sorry to see that you have received different item what you ordered. Agent:  We can make return request for you. Customer:  Yes please Customer:  So someone will collect it or do i go to store Agent:  either you can go to store Agent:  or someone can come to collect Customer:  Ok make return request plz Agent:  sure Agent:  please be on hold for a while. Customer:  And deposit money into account not app credit Agent:  yes we have created Agent:  and refund will go in you account for AED 17.1 Customer:  Ok thank you Agent:  Is there anything else I can help ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Randa ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:10 PM, 20th Jan                   Mohammad                   Hi Randa, Thank you for contacting us. My name is Mohammad. How may I help you?            09:11 PM, 20th Jan                     randa                    Hi I requested return for an item last Friday but no one contacted me for collection           09:12 PM, 20th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           09:13 PM, 20th Jan                     randa                    9628748704           09:15 PM, 20th Jan                   Mohammad                   Please allow me to check it for you.            09:16 PM, 20th Jan                     randa                    Ok           09:16 PM, 20th Jan                   Mohammad                   can you check you will receive a link for address update ?           09:18 PM, 20th Jan                   Mohammad                   you need to fill that           09:18 PM, 20th Jan                     randa                    An email??           09:19 PM, 20th Jan                   Mohammad                   yes           09:19 PM, 20th Jan                   Mohammad                   Update your address from that link and then our courier will come to collect the items.           09:21 PM, 20th Jan                     randa                    I updated the address           09:22 PM, 20th Jan                   Mohammad                   Please allow me to check it for you.            09:23 PM, 20th Jan                     randa                    Ok           09:23 PM, 20th Jan                   Mohammad                   Ok now the return is generated           09:25 PM, 20th Jan                   Mohammad                   before the address was not updated so this is why no one contacted you           09:25 PM, 20th Jan                   Mohammad                   now our courier will contact you           09:26 PM, 20th Jan                     randa                    i hope so           09:26 PM, 20th Jan                     randa                    Thanks           09:26 PM, 20th Jan                   Mohammad                   welcome.           09:27 PM, 20th Jan                   Mohammad                   Is there anything else I can help ?           09:27 PM, 20th Jan                     randa                    No thanks           09:27 PM, 20th Jan                   Mohammad                   welcome.           09:28 PM, 20th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:28 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2005352