Subject: Ticket Assigned - Conversation with razia faiz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 16:46:11 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with razia faiz razia faiz                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Razia Faiz ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:30 PM, 20th Jan                     razia faiz                    I am waiting           08:32 PM, 20th Jan                   Mohammad                   Hi Razia, Thank you for contacting us. My name is Mohammad. How may I help you?            08:33 PM, 20th Jan                     razia faiz                    I have returned my order item with another order item., together. But I got one item refund but I didn’t get another item refund.           08:35 PM, 20th Jan                     razia faiz                    Please help.           08:35 PM, 20th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           08:36 PM, 20th Jan                     razia faiz                    Okay. Please wait           08:37 PM, 20th Jan                   Mohammad                   sure.           08:37 PM, 20th Jan                     razia faiz                    My first order: order number is 9626689781.           08:38 PM, 20th Jan                   Mohammad                   Please allow me to check it for you.            08:39 PM, 20th Jan                     razia faiz                    Second order: order number is 9627342874.           08:39 PM, 20th Jan                     razia faiz                    Okay           08:39 PM, 20th Jan                   Mohammad                   for this order number 9626689781 refund is processed.           08:40 PM, 20th Jan                   Mohammad                   for second i am checking it.           08:40 PM, 20th Jan                     razia faiz                    Yes           08:40 PM, 20th Jan                     razia faiz                    I just want my refund. that’s it.           08:42 PM, 20th Jan                   Mohammad                   please be patience we are working on it.           08:43 PM, 20th Jan                     razia faiz                    Okay           08:43 PM, 20th Jan                   Mohammad                   Please allow us some time to work on it we will get back to you on [email-masked]           08:45 PM, 20th Jan                     razia faiz                    Okay. Thank you.           08:45 PM, 20th Jan                   Mohammad                   welcome.           08:45 PM, 20th Jan                   Mohammad                   Thanks for cooperation.           08:45 PM, 20th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:45 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2005238