Subject: Ticket Assigned - Conversation with celestina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 16:39:06 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with celestina celestina                    Bot:  Hi again! Bot:  Please enter your name Customer:  celestina Bot:  Hi Celestina ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:33 PM, 20th Jan                   Mohammad                   Hi Celestina, Thank you for contacting us. My name is Mohammad. How may I help you?            08:33 PM, 20th Jan                     celestina                    Hello, I want to know when will I get my refund?           08:34 PM, 20th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           08:34 PM, 20th Jan                     celestina                    #9628943266           08:36 PM, 20th Jan                   Mohammad                   Please allow me to check it for you.            08:36 PM, 20th Jan                     celestina                    Ok           08:36 PM, 20th Jan                   Mohammad                   your items are delivered to warehouse.           08:37 PM, 20th Jan                   Mohammad                   now after the quality check within 1-2 business days refund will be processed in my credit.           08:37 PM, 20th Jan                     celestina                    Okay, thank you           08:37 PM, 20th Jan                   Mohammad                   welcome.           08:38 PM, 20th Jan                   Mohammad                   Is there anything else I can help ?           08:38 PM, 20th Jan                     celestina                    No, thank you           08:38 PM, 20th Jan                   Mohammad                   welcome.           08:38 PM, 20th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:38 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2005216