Subject: Chat mishandled
From: Shakeeb Arsalan <[email-masked]>
To: mohammad humayun <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Wed, 20 Jan 2021 05:37:07 -0700 (MST)

Hi Humayun 

Please note the ticket below 
1990103 

I have seen several tickets of yours when you are informing the customer to log in to the app and update the contact NO 

Please note that if the customer provided wrong contact NO while placing the order then we have to escalate to the courier and update that 
if there was no consignment then you have to update it ib the ticket on hybris (Nikhil will guide you), then to be on the safe side you put the ticket in the TO DO list and escalate to the courier once the consignment is there. 

Regards 
Shakeeb