Subject: Ticket Assigned - Conversation with ghousia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 23:29:16 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ghousia ghousia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ghousia Bot:  Hi Ghousia ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6255526591 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0531477161 Bot:  Please wait while we transfer you to an agent Agent:  Hi Ghousia, Thank you for contacting us. My name is Mohammad. How may I help you? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ghousia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6255526591 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:16 AM, 20th Jan                   Mohammad                   Hi Ghousia, Thank you for contacting us. My name is Mohammad. How may I help you?            03:18 AM, 20th Jan                     ghousia                    Raised a return request of 2 products containing 2 different order numbers but no one showed up to pick up the items           03:19 AM, 20th Jan                     ghousia                             03:20 AM, 20th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           03:20 AM, 20th Jan                     ghousia                             03:20 AM, 20th Jan                     ghousia                    6255526591           03:20 AM, 20th Jan                   Mohammad                   Please allow me to check it for you.            03:20 AM, 20th Jan                     ghousia                    6255220894           03:20 AM, 20th Jan                   Mohammad                   how many items you have returned ?           03:21 AM, 20th Jan                     ghousia                    There are 2 different order numbers           03:21 AM, 20th Jan                     ghousia                    2 items of 2 different order numbers           03:22 AM, 20th Jan                     ghousia                    The purse is damaged and the dress came without a pant           03:23 AM, 20th Jan                   Mohammad                   for order number 6255526591 your refund for SAR 56.10 has been processed on 23/12/20 with the transaction ID 169999990053385305. The amount will take 2-15 business days to be reflect back in your account.           03:23 AM, 20th Jan                   Mohammad                   for other order i am checking           03:24 AM, 20th Jan                     ghousia                    That refund is for the items which we have returned at the store.           03:25 AM, 20th Jan                   Mohammad                   You have given all the items at once ? or to different courier guy ?           03:25 AM, 20th Jan                     ghousia                    But they didn't took the purse and told to return it online           03:25 AM, 20th Jan                   Mohammad                   ok and You have given all the items at once ? or to different courier guy ?           03:25 AM, 20th Jan                     ghousia                    No one came to pick the purse           03:26 AM, 20th Jan                   Mohammad                   and for other order also no one came ?           03:26 AM, 20th Jan                     ghousia                    2 items we returned at store except the purse           03:26 AM, 20th Jan                     ghousia                    Yes           03:26 AM, 20th Jan                   Mohammad                   ok please allow me some time to work on it and get the collection done.           03:27 AM, 20th Jan                     ghousia                    Yes please. I already had a chat with customer care few days back but still no response           03:28 AM, 20th Jan                   Mohammad                   Is there anything else I can help ?           03:28 AM, 20th Jan                   Mohammad                   we will do our best to solve it.           03:28 AM, 20th Jan                     ghousia                    Please make it fast asap           03:28 AM, 20th Jan                   Mohammad                   sure.           03:28 AM, 20th Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:28 AM, 20th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:29 AM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2002669