Subject: Ticket Assigned - Conversation with misbahuddin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 22:31:57 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with misbahuddin misbahuddin                    Bot:  Hi again! Bot:  Please enter your name Customer:  misbahuddin Bot:  Hi Misbahuddin ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0572869135 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  I want to exchange one of my item Agent:  Could you please share your order number so that I can assist you further? Customer:  6259852962 Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  OK Agent:  please note that splash and centre point are not exchangable Customer:  Y Agent:  It's company policy but you can return them Customer:  Okay with in how many days i can receive my money ? Agent:  In the meantime, an exchange is not available at www.xxxx.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return. Agent:  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (splash,centrepoint) store across the ksa.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash,centrepoint) store in the ksa. Agent:  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund. Customer:  Ok Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Misbahuddin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6262687951 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  I received my order but not satisfied because i didnt get what i ordered . I ordered kids t-shirt with long sleeves and i got half sleeves t-shirt Agent:  Hi   Misbahuddin, Thank you for contacting us. This's Mohamed How may I help you? Customer:  I received my order but not satisfied because i didnt get what i ordered . I ordered kids t-shirt with long sleeves and i got half sleeves t-shirt Agent:  we are apologising for that Customer:  So what should i do now Agent:  Please provide us with a photo of the wrong product you received and the order number Customer:  IMAGE Customer:  Order number is 6262687951 Agent:  May I request you to please stay on-hold while I retrieve the information.  Agent:  please share with us pics for the t-shirt you receive. Customer:  IMAGE Agent:  we are apologising for that Customer:  Is there any compensation for this that you will provide Customer:  I am not at all satisfied with t-shirt so what should i do Agent:  we will rais this issue to the concern team and you will be contacted via email with in 24 hours for solving the issue. Customer:  Compensation or cashback Agent:  Refund, no need to return the item . Customer:  When and how will i get refund ? Agent:  you will be notified via email when the refund done. Customer:  How many days will it take Customer:  And i will be given cash or ? Agent:  As soon as the ware house receive the issue refund will be done in my crredit. Customer:  Cant i get cash Customer:  If i go to store and show order number could i recieve cash ? Agent:  as the payment was cash on delivery the refund will be done in my credit Customer:  If i go to store and show order number could i recieve cash ? Agent:  If you want to return to store you can get cash refund Customer:  you transfer in my credit itself i won't go to store now Agent:  ok, we will do the needful Customer:  Okay Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Misbahuddin ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  When can will i receive my refund 1 week over i didn't get my refund back Customer:  I had paid money on cash in delivery Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you?  Agent:  Could you please share your order number so that I can assist you further? Customer:  6262687951 Customer:  This is my order no. 6262687951 Customer:  ? Agent:  May I request you to please stay on hold while I retrieve the information.  Customer:  Yeah sure Agent:  As per the information there is no return request with the order number 6262687951 Customer:  Mr hamza 5 days back  I had complained about a t-shirt which was not correct Customer:  I ordered for long sleeves t-shirt and I got short sleeves t-shirt Customer:  And when I complained here your agent has messaged me that I dont need to return my t-shirt and also i will get refund for this mistake happened by centerpoint Agent:  May I request you to please stay on hold while I retrieve the information.  Agent:  Thanks for waiting Agent:  We would like to inform you that our team is working on this case and the refund will processed as soon as possible Agent:  Is there anything else I can help you?  Customer:  I received the mail regarding refund of my money Agent:  We will do our best to refund as soon as possible Agent:  We request you to allow us some time Customer:  How much time ? Agent:  22.5SAr Customer:  Yes Agent:  Is there anything else I can help you?  Customer:  Within how many days i will receive my refund ? Customer:  Already 7days went i didnt receive my refund and now how many days more centrepoint will take ? Agent:  We will do our best to refund as soon as possible Customer:  Ok mr hamza i will be waiting Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Misbahuddin ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:00 AM, 20th Jan                   Mohammad                   Hi Misbahuddin, Thank you for contacting us. My name is Mohammad. How may I help you?            02:01 AM, 20th Jan                     misbahuddin                    Since 13 January I am waiting for my refund but I am not getting why is it taking long time           02:01 AM, 20th Jan                     misbahuddin                    I have already complained twice about it           02:02 AM, 20th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           02:02 AM, 20th Jan                     misbahuddin                    6262687951           02:02 AM, 20th Jan                   Mohammad                   Please allow me to check it for you.            02:03 AM, 20th Jan                     misbahuddin                    I already complained earlier  to you Mr Mohammed and also Mr hamza           02:03 AM, 20th Jan                     misbahuddin                    Everytime you agents just tell that give us some time           02:05 AM, 20th Jan                   Mohammad                   we can not see any return request in this order ?           02:05 AM, 20th Jan                   Mohammad                   where have you return the item /           02:05 AM, 20th Jan                     misbahuddin                    Please check above messages           02:05 AM, 20th Jan                   Mohammad                   this is the order number you have concern with 6262687951 ? right ?           02:06 AM, 20th Jan                     misbahuddin                    Yes           02:06 AM, 20th Jan                   Mohammad                   Then please be informed that in this order there is no return request that is visible.           02:07 AM, 20th Jan                     misbahuddin                             02:07 AM, 20th Jan                   Mohammad                   Then the request is not yet generated by the agent to whom you talked earlier           02:08 AM, 20th Jan                   Mohammad                   Please tell me the item name you have issue ?           02:08 AM, 20th Jan                   Mohammad                   so that i can create a return for you.           02:09 AM, 20th Jan                     misbahuddin                             02:09 AM, 20th Jan                   Mohammad                   Return is not created by the previous agent           02:10 AM, 20th Jan                   Mohammad                   We apologies           02:10 AM, 20th Jan                   Mohammad                   please tell me the item name /           02:10 AM, 20th Jan                     misbahuddin                             02:11 AM, 20th Jan                   Mohammad                   now your return is created           02:13 AM, 20th Jan                     misbahuddin                    Till what was happening           02:14 AM, 20th Jan                   Mohammad                   Before this request was not yet created.           02:14 AM, 20th Jan                   Mohammad                   Is there anything else I can help ?           02:16 AM, 20th Jan                     misbahuddin                             02:16 AM, 20th Jan                     misbahuddin                    I wont be leaving this chatbot without taking refund           02:17 AM, 20th Jan                     misbahuddin                    And your agent told me that we dint have the return the item and tmcentrepoint will refund me           02:18 AM, 20th Jan                     misbahuddin                    So olease refund it now itself as i have to order something urgently           02:18 AM, 20th Jan                   Mohammad                   We can only process the refund we are not authorized to process the refund           02:20 AM, 20th Jan                   Mohammad                   Your refund will be processed when the item will be collect by the courier and sent back to warehaouse.           02:20 AM, 20th Jan                   Mohammad                   Then warehouse team will process the refund           02:20 AM, 20th Jan                   Mohammad                   Please be assure you refund will be done.           02:21 AM, 20th Jan                     misbahuddin                    Look I have sent you the screenshot of your agent telling no need to return           02:22 AM, 20th Jan                   Mohammad                   We apologies for that information.           02:23 AM, 20th Jan                   Mohammad                   But please be assured your refund will be processed soon.           02:24 AM, 20th Jan                   Mohammad                   Please we request you to allow us some time till our courier contacts you.           02:24 AM, 20th Jan                   Mohammad                   Is there anything else I can help ?           02:26 AM, 20th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:31 AM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2002640