Subject: Ticket Assigned - Conversation with sherin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 21:04:59 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sherin sherin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sherin Bot:  Hi Sherin ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629783658 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566224445            12:52 AM, 20th Jan                     sherin                    I just made an order recently and everything was done perfectly           12:53 AM, 20th Jan                     sherin                    The next moment I am recieving a message claiming that you had to cancel the order due to reasons beyond your control and the refund will be made           12:53 AM, 20th Jan                     sherin                    The refund was made to my visa account           12:53 AM, 20th Jan                     sherin                    But why was my order cancelled the next moment it was successfully made           12:54 AM, 20th Jan                     sherin                    Please assist me with this           12:54 AM, 20th Jan                     sherin                    And the sale products usually run off quite easily           12:54 AM, 20th Jan                     sherin                    I wanted this product really bad           12:54 AM, 20th Jan                   Mohammad                   Hi Sherin, Thank you for contacting us. My name is Mohammad. How may I help you?            12:55 AM, 20th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           12:55 AM, 20th Jan                     sherin                    It is 9629783658           12:56 AM, 20th Jan                     sherin                    I hope you may have read the above messages I sent earlier           12:57 AM, 20th Jan                     sherin                    So that you understand my concern           12:57 AM, 20th Jan                   Mohammad                   yes i have           12:58 AM, 20th Jan                   Mohammad                   Please allow me to check it for you.            12:58 AM, 20th Jan                     sherin                    Sure           12:59 AM, 20th Jan                     sherin                    And the order status show its ‘placed’           12:59 AM, 20th Jan                   Mohammad                   the order was cancelled as the item which you selected was out of stock           12:59 AM, 20th Jan                     sherin                    But it is still available when checkin ordinarily from your app           12:59 AM, 20th Jan                   Mohammad                   the amount was not captured           12:59 AM, 20th Jan                     sherin                    I just checked it now           12:59 AM, 20th Jan                     sherin                    Yeah the refund was made promptly           01:00 AM, 20th Jan                   Mohammad                   the website is not updated may be           01:00 AM, 20th Jan                   Mohammad                   We apologies for the inconveneince.           01:00 AM, 20th Jan                     sherin                    Oh okay           01:00 AM, 20th Jan                     sherin                    Thank you for your assitance then           01:00 AM, 20th Jan                   Mohammad                   We suggest you to kindly wait for some time till the items re stock.           01:00 AM, 20th Jan                   Mohammad                   Welcome.           01:00 AM, 20th Jan                   Mohammad                   Is there anything else I can help ?           01:00 AM, 20th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:04 AM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2002572