Subject: Ticket Assigned - Conversation with aqib khan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 20:52:04 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aqib khan aqib khan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aqib khan Bot:  Hi Aqib Khan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0547638143 Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  I want to exchange the colour and size Agent:  Hi Aqib, Agent:  Thank you for contacting us. My name is Manish, How may I help you? Agent:  Kindly share us with the order id so that we can check the details for you Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Aqib Khan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  When i get my refund in tabby Customer:  You get your item back and why are you didnt update in tabby dashboard Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  Could you please share your order number so that I can assist you further? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Aqib Khan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:43 AM, 20th Jan                     aqib khan                    9626385370           12:43 AM, 20th Jan                   Mohammad                   Hi Aqib, Thank you for contacting us. My name is Mohammad. How may I help you?            12:44 AM, 20th Jan                     aqib khan                    This is my order no and check it now when i get my refund and why your team in didnt update the refund amount in tabby dashboad           12:44 AM, 20th Jan                     aqib khan                    9626385370           12:44 AM, 20th Jan                   Mohammad                   Please allow me to check it for you.            12:44 AM, 20th Jan                     aqib khan                    Ok           12:44 AM, 20th Jan                     aqib khan                    You get your item and why you are didnt update this in tabby dashboard           12:45 AM, 20th Jan                     aqib khan                    Its not a 10 or 20 dirham its 65 dirham           12:45 AM, 20th Jan                   Mohammad                   your refund for AED 65.00 has been processed on 19/01/2021 with the transaction ID b0303bc4-b265-4531-9d71-2ddf55a176bc. The amount will take 2-15 business days to be reflect back in your account.           12:46 AM, 20th Jan                     aqib khan                    You need to update it in tabby           12:46 AM, 20th Jan                     aqib khan                    Because i buy in installment           12:47 AM, 20th Jan                     aqib khan                    What are you doing           12:47 AM, 20th Jan                   Mohammad                   Refund is processed we request you to kindly contact your bank or tabby for update when the time frame completes.           12:47 AM, 20th Jan                     aqib khan                    Im talk to the tabby customer care he is told me call the centeroint and tell to update the process in tabby dashboard           12:48 AM, 20th Jan                   Mohammad                   It is processed it will take 2-15 days to reflect in your account           12:48 AM, 20th Jan                     aqib khan                    You are update it in tabby           12:48 AM, 20th Jan                   Mohammad                   Please be patience till the time frame it will be reflected to you.           12:49 AM, 20th Jan                     aqib khan                    Please boss update it now in tabby dashboard           12:49 AM, 20th Jan                   Mohammad                   It will be updated please be assured           12:50 AM, 20th Jan                   Mohammad                   as the refund is processed on 19/01/2021           12:50 AM, 20th Jan                   Mohammad                   Please allow some time to reflect the amount.           12:50 AM, 20th Jan                   Mohammad                   Is there anything else I can help ?           12:51 AM, 20th Jan                     aqib khan                    Ok           12:51 AM, 20th Jan                     aqib khan                    Thnx           12:51 AM, 20th Jan                   Mohammad                   welcome.           12:51 AM, 20th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:51 AM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2002559