Subject: Ticket Assigned - Conversation with yasmin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 19:26:32 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yasmin yasmin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  yasmin Bot:  Hi Yasmin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629696723 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504298598            11:04 PM, 19th Jan                     yasmin                    Ok           11:04 PM, 19th Jan                   Mohammad                   Hi Yasmin, Thank you for contacting us. My name is Mohammad. How may I help you?            11:06 PM, 19th Jan                     yasmin                             11:07 PM, 19th Jan                     yasmin                             11:08 PM, 19th Jan                   Mohammad                   Please allow me to check it for you.            11:08 PM, 19th Jan                     yasmin                    Why my order is cancel           11:08 PM, 19th Jan                   Mohammad                   order is not cancel           11:09 PM, 19th Jan                     yasmin                    So then           11:09 PM, 19th Jan                   Mohammad                   one item in your order was cancelled by the system automatically due to out of stock           11:09 PM, 19th Jan                     yasmin                    Ok           11:09 PM, 19th Jan                     yasmin                    Then now           11:10 PM, 19th Jan                   Mohammad                   your refund for AED 17.10 has been already processed on 19/01/2021 with the transaction ID 169999990074556411.           11:10 PM, 19th Jan                     yasmin                    What I have to do now           11:10 PM, 19th Jan                   Mohammad                   The amount will take 2-15 business days to be reflect back in your account.           11:10 PM, 19th Jan                   Mohammad                   You will receive the other items.           11:10 PM, 19th Jan                     yasmin                    Ok           11:11 PM, 19th Jan                   Mohammad                   Is there anything else I can help ?           11:12 PM, 19th Jan                     yasmin                    Yes           11:13 PM, 19th Jan                   Mohammad                   please tell me           11:13 PM, 19th Jan                     yasmin                    I need that slip on slides           11:13 PM, 19th Jan                     yasmin                    How can I get now           11:14 PM, 19th Jan                   Mohammad                   We suggest you to kindly wait till then the items comes in stock           11:14 PM, 19th Jan                   Mohammad                   Or you can also check the local store for the product.           11:14 PM, 19th Jan                     yasmin                    But now           11:14 PM, 19th Jan                   Mohammad                   We apologies but right now it is out of stock.           11:15 PM, 19th Jan                     yasmin                    I have to pay delivery fee           11:15 PM, 19th Jan                     yasmin                    Again           11:15 PM, 19th Jan                   Mohammad                   yes as you will receive the other items           11:15 PM, 19th Jan                     yasmin                    But I want to gift for someone’s bday           11:16 PM, 19th Jan                     yasmin                    But now i can’t           11:16 PM, 19th Jan                     yasmin                    I m very upset about that           11:17 PM, 19th Jan                   Mohammad                   We can understand           11:17 PM, 19th Jan                   Mohammad                   we are really sorry for that           11:17 PM, 19th Jan                   Mohammad                   Is there anything else I can help ?           11:19 PM, 19th Jan                     yasmin                    Yes           11:21 PM, 19th Jan                     yasmin                             11:21 PM, 19th Jan                     yasmin                    U told me is out of stock but           11:21 PM, 19th Jan                     yasmin                    It’s still here           11:22 PM, 19th Jan                     yasmin                    Showing           11:22 PM, 19th Jan                     yasmin                    Ok give me the 43 size           11:22 PM, 19th Jan                   Mohammad                   The site is not updated yet           11:23 PM, 19th Jan                   Mohammad                   This is the reason it is showing that           11:23 PM, 19th Jan                   Mohammad                   It will be updated soon.           11:23 PM, 19th Jan                     yasmin                    Ok           11:23 PM, 19th Jan                   Mohammad                   Yes           11:24 PM, 19th Jan                   Mohammad                   Is there anything else I can help ?           11:24 PM, 19th Jan                     yasmin                    Which time I get my amount           11:24 PM, 19th Jan                   Mohammad                   with in 2-15 business days           11:25 PM, 19th Jan                     yasmin                    Yes           11:25 PM, 19th Jan                     yasmin                    How can I know           11:25 PM, 19th Jan                   Mohammad                   You will receive the notification on mobile           11:25 PM, 19th Jan                     yasmin                    Ok           11:25 PM, 19th Jan                   Mohammad                   thanks for cooperation           11:26 PM, 19th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:26 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2002426