Subject: Ticket Assigned - Conversation with reema
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 18:31:18 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reema reema                    Bot:  Hi again! Bot:  Please enter your name Customer:  reema Bot:  Hi Reema ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:18 PM, 19th Jan                   Mohammad                   Hi Reema, Thank you for contacting us. My name is Mohammad. How may I help you?            10:19 PM, 19th Jan                     reema                    9628056005           10:19 PM, 19th Jan                     reema                    I had raised a complaint regarding my reyurn order           10:20 PM, 19th Jan                   Mohammad                   Please allow me to check it for you.            10:20 PM, 19th Jan                     reema                    As ik           10:20 PM, 19th Jan                     reema                    Ok           10:21 PM, 19th Jan                   Mohammad                   your refund for AED 25.00 has been processed on 17/01/2021 with the transaction ID  169999990069806572. The amount will take 2-15 business days to be reflect back in your account.           10:22 PM, 19th Jan                     reema                    I had returned both together in the same packet           10:22 PM, 19th Jan                     reema                    Y 25dhs           10:22 PM, 19th Jan                     reema                    Shud be 50dhs           10:22 PM, 19th Jan                     reema                    I had returned both items together in sealed max packet           10:23 PM, 19th Jan                   Mohammad                   this item Striped Ribbed T-shirt with Round Neck and Short Sleeves is not received by the warehouse.           10:23 PM, 19th Jan                     reema                    This is the 3rd day i m following up           10:23 PM, 19th Jan                   Mohammad                   We apologies           10:24 PM, 19th Jan                     reema                    I myself had packed both items in 1 packet           10:24 PM, 19th Jan                   Mohammad                   please allow me some time to work on the isse           10:24 PM, 19th Jan                     reema                    Pls           10:24 PM, 19th Jan                   Mohammad                   and get back to you on [email-masked]           10:24 PM, 19th Jan                     reema                    Everyday i need to followup           10:24 PM, 19th Jan                     reema                    [email-masked]           10:24 PM, 19th Jan                   Mohammad                   We will surely come up with a resolution.           10:25 PM, 19th Jan                     reema                    3rd time im giving my email id,au have spelled the id wrong           10:25 PM, 19th Jan                     reema                    [email-masked]           10:26 PM, 19th Jan                   Mohammad                   sure.           10:26 PM, 19th Jan                   Mohammad                   Is there anything else I can help ?           10:27 PM, 19th Jan                     reema                    Should i wait           10:27 PM, 19th Jan                     reema                    Or i will receive mail           10:27 PM, 19th Jan                     reema                    3rd time i have been told i will be replied via mail           10:27 PM, 19th Jan                   Mohammad                   You will receive the email from our side.           10:27 PM, 19th Jan                     reema                    Pls check with the courier guy           10:28 PM, 19th Jan                   Mohammad                   sure.           10:29 PM, 19th Jan                   Mohammad                   please allow me to forward the issue.           10:30 PM, 19th Jan                   Mohammad                   Is there anything else I can help ?           10:30 PM, 19th Jan                     reema                    Ok           10:30 PM, 19th Jan                   Mohammad                   thanks for your cooperation.           10:31 PM, 19th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:31 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2002278