Subject: Ticket Assigned - Conversation with myles
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 18:20:35 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with myles myles                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  myles Bot:  Hi Myles ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6264637859 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569206811 Bot:  Please wait while we transfer you to an agent Agent:  Hi Myles, Thank you for contacting us.my name is Yahya, How may I help you? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Myles ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6264637859 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:12 PM, 19th Jan                   Mohammad                   Hi Myles, Thank you for contacting us. My name is Mohammad. How may I help you?            10:12 PM, 19th Jan                     myles                    Hello. Just want to follow up my order           10:12 PM, 19th Jan                     myles                    Said will be delivered today           10:13 PM, 19th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           10:14 PM, 19th Jan                     myles                    6264637859           10:14 PM, 19th Jan                   Mohammad                   Please allow me to check it for you.            10:14 PM, 19th Jan                     myles                    Ok.thank you           10:15 PM, 19th Jan                   Mohammad                   It will be delivered soon as it was shipped on 19/01/2021           10:15 PM, 19th Jan                     myles                    Because on the previous email it said that it will be delivered today           10:16 PM, 19th Jan                   Mohammad                   We apologies           10:18 PM, 19th Jan                   Mohammad                   but be assured it will be delivered very soon.           10:18 PM, 19th Jan                     myles                    Ok.thank you           10:19 PM, 19th Jan                   Mohammad                   welocme           10:19 PM, 19th Jan                   Mohammad                   Is there anything else I can help ?           10:19 PM, 19th Jan                     myles                    No more.thank you           10:20 PM, 19th Jan                   Mohammad                   ok           10:20 PM, 19th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:20 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2002253