Subject: Ticket Assigned - Conversation with shibi mosses
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 17:56:13 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shibi mosses shibi mosses                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shibi mosses Bot:  Hi Shibi Mosses ,what do you need help with? Customer:  Returns process Customer:  /startOver Bot:  Hi Shibi Mosses ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0589127768            09:43 PM, 19th Jan                   Mohammad                   Hi Shibi, Thank you for contacting us. My name is Mohammad. How may I help you?            09:44 PM, 19th Jan                     shibi mosses                    I would like to know about my return refund           09:44 PM, 19th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           09:44 PM, 19th Jan                     shibi mosses                    I returned one item and not yet received the refund amount           09:44 PM, 19th Jan                     shibi mosses                    962678050           09:46 PM, 19th Jan                     shibi mosses                    9626782050           09:46 PM, 19th Jan                     shibi mosses                    The second one           09:46 PM, 19th Jan                     shibi mosses                    Can you please update asap           09:47 PM, 19th Jan                   Mohammad                   for both orders ?           09:47 PM, 19th Jan                     shibi mosses                    The second one is the correct number           09:48 PM, 19th Jan                     shibi mosses                    9626782050           09:48 PM, 19th Jan                   Mohammad                   ok please be on hold           09:48 PM, 19th Jan                   Mohammad                   your refund for AED 20.00 has been processed on 19/01/2021 with the transaction ID 0ede1531-f5c5-4a3c-999d-9b4ca6eebda8. The amount will take 2-15 business days to be reflect back in your account.           09:50 PM, 19th Jan                     shibi mosses                    Ok thank you           09:50 PM, 19th Jan                   Mohammad                   welcome           09:51 PM, 19th Jan                   Mohammad                   Is there anything else I can help ?           09:51 PM, 19th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:55 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2002202