Subject: Ticket Assigned - Conversation with hani daabes
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 17:55:53 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hani daabes hani daabes                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hani daabes Bot:  Hi Hani Daabes ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  6265661523 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0593081666 Bot:  Please wait while we transfer you to an agent Agent:  Hi Hani, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  Hi Mohammad, Customer:  I just bought from online, they deduct the amount two times from my bank account Customer:  IMAGE Agent:  Could you please share your order number so that I can assist you further? Customer:  6265661523 Agent:  Please allow me to check it for you.  Agent:  from our side money is debited only 1 time Agent:  We request you to kindly check with your bank Agent:  if you still find that amount is debited 2 times Agent:  please share the bank statement on [email-masked] Customer:  Ok Customer:  I will wait till Tomorrow Agent:  Sure Agent:  Is there anything else I can help ? Customer:  Thank you Agent:  welcome. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hani Daabes ,what do you need help with? Customer:  /startOver Bot:  Hi Hani Daabes ,what do you need help with? Customer:  /startOver Bot:  Hi Hani Daabes ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:38 PM, 19th Jan                   Mohammad                   Hi Hani, Thank you for contacting us. My name is Mohammad. How may I help you?            09:38 PM, 19th Jan                     hani daabes                    Sorry for disturbing you           09:39 PM, 19th Jan                   Mohammad                   Not at all           09:39 PM, 19th Jan                   Mohammad                   Please tell me           09:39 PM, 19th Jan                     hani daabes                    It seems the order fone two times           09:39 PM, 19th Jan                     hani daabes                    6265661485           09:40 PM, 19th Jan                     hani daabes                    6265661523           09:41 PM, 19th Jan                   Mohammad                   Please allow me to check it for you.            09:41 PM, 19th Jan                     hani daabes                    Can I return one           09:41 PM, 19th Jan                     hani daabes                    Ok           09:41 PM, 19th Jan                   Mohammad                   both are placed           09:41 PM, 19th Jan                   Mohammad                   both order are store pick up right ?           09:41 PM, 19th Jan                   Mohammad                   from our side we can not cancel it as we are not authorized to do that           09:43 PM, 19th Jan                     hani daabes                    What i have to do in such case           09:44 PM, 19th Jan                   Mohammad                   we suggest you to please take the order and do the return request           09:45 PM, 19th Jan                     hani daabes                    I can't cancel it now?           09:45 PM, 19th Jan                   Mohammad                   if the option is visible from your side           09:46 PM, 19th Jan                   Mohammad                   you can           09:46 PM, 19th Jan                   Mohammad                   other wise no.           09:46 PM, 19th Jan                     hani daabes                    If no i will return in same time of receiving?           09:46 PM, 19th Jan                   Mohammad                   yes you can           09:48 PM, 19th Jan                     hani daabes                    Thank you very much brother Mohammad           09:48 PM, 19th Jan                   Mohammad                   welcome           09:50 PM, 19th Jan                   Mohammad                   Is there anything else I can help ?           09:50 PM, 19th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:55 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2002201