Subject: Ticket Assigned - Conversation with shajina shamsudeen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 17:42:22 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shajina shamsudeen shajina shamsudeen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shajina shamsudeen Bot:  Hi Shajina Shamsudeen ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  566292362            09:29 PM, 19th Jan                   Mohammad                   Hi Shajina, Thank you for contacting us. My name is Mohammad. How may I help you?            09:30 PM, 19th Jan                     shajina shamsudeen                    One of my return item got canceled           09:31 PM, 19th Jan                     shajina shamsudeen                    9628009735           09:31 PM, 19th Jan                     shajina shamsudeen                    This is the oder number           09:31 PM, 19th Jan                   Mohammad                   Please allow me to check it for you.            09:33 PM, 19th Jan                     shajina shamsudeen                    Okay           09:34 PM, 19th Jan                   Mohammad                   It is reached warehouse           09:34 PM, 19th Jan                   Mohammad                   and now it will be refunded.           09:34 PM, 19th Jan                     shajina shamsudeen                    Okay.           09:35 PM, 19th Jan                   Mohammad                   Is there anything else I can help ?           09:35 PM, 19th Jan                     shajina shamsudeen                    This is third time am getting msg saying ur return has been canceled according to my request. But i didn't  request for it.           09:36 PM, 19th Jan                     shajina shamsudeen                             09:36 PM, 19th Jan                     shajina shamsudeen                    Can u check that why  am getting this msg           09:36 PM, 19th Jan                   Mohammad                   Your items are now with warehouse and when the item is received by the warehouse           09:37 PM, 19th Jan                   Mohammad                   the system automatically cancelled           09:37 PM, 19th Jan                   Mohammad                   and now refund will be done           09:38 PM, 19th Jan                     shajina shamsudeen                    So next time when i get a msg do i need to contact centerpoint.           09:38 PM, 19th Jan                   Mohammad                   Yes you can contact us so that we can check and process the refund asap           09:39 PM, 19th Jan                     shajina shamsudeen                    Okay           09:39 PM, 19th Jan                     shajina shamsudeen                    Thank you Mohammad           09:40 PM, 19th Jan                   Mohammad                   welcome.           09:40 PM, 19th Jan                   Mohammad                   Is there anything else I can help ?           09:40 PM, 19th Jan                     shajina shamsudeen                    Nothing else           09:41 PM, 19th Jan                   Mohammad                   ok           09:42 PM, 19th Jan                   Mohammad                   Welcome.           09:42 PM, 19th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:42 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2002168