Subject: Ticket Assigned - Conversation with suhail
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 17:38:29 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with suhail suhail                    Bot:  Hi again! Bot:  Please enter your name Customer:  suhail Bot:  Hi Suhail ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263162592 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:22 PM, 19th Jan                   Mohammad                   Hi Suhail, Thank you for contacting us. My name is Mohammad. How may I help you?            09:23 PM, 19th Jan                     suhail                    Where is my refund amount           09:23 PM, 19th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           09:23 PM, 19th Jan                     suhail                    6263162592           09:23 PM, 19th Jan                   Mohammad                   Please allow me to check it for you.            09:23 PM, 19th Jan                     suhail                             09:24 PM, 19th Jan                   Mohammad                   your items has been reached warehouse.           09:24 PM, 19th Jan                   Mohammad                   but refund is not yet processed           09:25 PM, 19th Jan                   Mohammad                   we apologies for the delay           09:25 PM, 19th Jan                     suhail                    Y?           09:25 PM, 19th Jan                   Mohammad                   please allow me some time to work on the issue get the refund processed soon.           09:25 PM, 19th Jan                     suhail                    I return the for your mistake           09:25 PM, 19th Jan                   Mohammad                   I will forward the issue to the courier and get the refund done.           09:26 PM, 19th Jan                   Mohammad                   We will update you on [email-masked]           09:26 PM, 19th Jan                     suhail                    Same reply I got last time           09:27 PM, 19th Jan                     suhail                    You gave me different size product           09:27 PM, 19th Jan                     suhail                    I will wait upto tomorrow evening           09:28 PM, 19th Jan                   Mohammad                   Sure.           09:28 PM, 19th Jan                   Mohammad                   we are on it and get it done for you soon.           09:29 PM, 19th Jan                   Mohammad                   Is there anything else I can help ?           09:29 PM, 19th Jan                     suhail                    First you cheating me with wrong size           09:29 PM, 19th Jan                     suhail                    Now you hold my money           09:30 PM, 19th Jan                   Mohammad                   We will surely get it done please be assured           09:33 PM, 19th Jan                     suhail                    Ok thanks           09:36 PM, 19th Jan                   Mohammad                   welcome.           09:38 PM, 19th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:38 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2002149