Subject: Ticket Assigned - Conversation with ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 17:12:26 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmed Bot:  Hi Ahmed ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0585660299            08:58 PM, 19th Jan                   Mohammad                   Hi Ahmed, Thank you for contacting us. My name is Mohammad. How may I help you?            08:59 PM, 19th Jan                     ahmed                    1000399453           09:00 PM, 19th Jan                     ahmed                    Hello Mahmoud           09:00 PM, 19th Jan                     ahmed                    I returned some items a while ago and haven't been reimbursed yet           09:00 PM, 19th Jan                     ahmed                    That's the reference number           09:01 PM, 19th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           09:01 PM, 19th Jan                     ahmed                    Sure           09:02 PM, 19th Jan                     ahmed                    1000399453           09:02 PM, 19th Jan                     ahmed                    Sorry           09:03 PM, 19th Jan                     ahmed                    9625579070           09:03 PM, 19th Jan                     ahmed                    That's it           09:03 PM, 19th Jan                   Mohammad                   Please allow me to check it for you.            09:03 PM, 19th Jan                     ahmed                    Take your time           09:05 PM, 19th Jan                   Mohammad                   your refund for AED 105.30 has been processed on 07/01/2021 with the transaction iD 031bafab-5493-4e14-a290-fe487af2113d. The amount will take 2-15 business days to be reflect back in your account.           09:05 PM, 19th Jan                   Mohammad                   Is there anything else I can help ?           09:08 PM, 19th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:12 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2002075