Subject: New Reply Received - Order 9628364025
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 04:06:53 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Order 9628364025  Ticket comment <div dir="auto">Dear Centrepoint<div dir="auto">Incase if you can get me baby elephant that would be great.<br>
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<div dir="auto">Otherwise  i dont need the return.  </div>
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<div dir="auto">Do you  think you can provide me a baby elephant toy?</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 19 Jan 2021, 03:52 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Libya,<br><br>Thank you for getting in touch with us.<br><br>We sincerely apologize for the inconvenience caused to you.</div>
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<div dir="ltr">We are sorry to hear that you have received a different product what you have actually ordered from our website. However, we have created a return request for the item as exchange is not possible for the Babyshop items.</div>
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<div dir="ltr">Our courier will contact you for the collection of the item within 3-5 business days.  </div>
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<div dir="ltr">Your refund for AED 10.76 will be credited back in your account and AED 1.24 will be credited back in your my credit account.</div>
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<div dir="ltr">We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1997680