Subject: Ticket Assigned - Conversation with my name is ahmad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 00:21:19 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with my name is ahmad my name is ahmad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  my name is ahmad Bot:  Hi My Name Is Ahmad ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6265128619 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509895702 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  I ordered from Centrepoint every time when I order i receive as confirmation message or email but now I didn’t get any email or message Customer:  I reinstalled Customer:  Same problem Customer:  When i entered my numb to update they send verification code but no code come on my mobile numb Customer:  I am trying to link my shukran card too but no verification code is coming on my phone numb Customer:  IMAGE Customer:  Hello ??? Agent:  If the same problem persists, please provide us with the following details so that we can forward it for further assistance: 1. Screenshot Of The Issue(If Possible) 2. App Version/Browser Version 3. Android/iOS Version or Browser name 4. Registered email address 5. Country of access Customer:  How to check app version ?? Agent:  We request you to provide us the details on [email-masked] Agent:  Is there anything else I can help you?  Customer:  Browser name mean ?) Customer:  How to check app version ?? Agent:  Your phone name Agent:  Please provide us all details on [email-masked] Agent:  Is there anything else I can help you?  Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Yes Customer:  0509895702 Agent:  Your phone name dear customer Agent:  are you using the app or browser ? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query or you can get in touch with us on  [email-masked] . Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi My Name Is Ahmad ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6265128619 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:06 AM, 19th Jan                   Mohammad                   Hi Ahmad, Thank you for contacting us. My name is Mohammad. How may I help you?            04:07 AM, 19th Jan                     my name is ahmad                    Hey           04:07 AM, 19th Jan                     my name is ahmad                    I ordered from Centrepoint every time when I order i receive as confirmation message or email but now I didn’t get any email or message I reinstalled Same problem When i entered my numb to update they send verification code but no code come on my mobile numb           04:07 AM, 19th Jan                     my name is ahmad                    I am trying to link shukran card they sending verification code but no code coming           04:08 AM, 19th Jan                   Mohammad                   Please allow me to check it for you.            04:09 AM, 19th Jan                     my name is ahmad                    Yeah sure           04:09 AM, 19th Jan                   Mohammad                   registred number is +966509895702 ?           04:10 AM, 19th Jan                   Mohammad                   is this correct ?           04:10 AM, 19th Jan                     my name is ahmad                    Yes           04:10 AM, 19th Jan                   Mohammad                   I can see it is showing verification pending           04:11 AM, 19th Jan                   Mohammad                   It might be due to some technical issue           04:11 AM, 19th Jan                   Mohammad                   We suggest you to kindly wait for some time and then try it           04:12 AM, 19th Jan                     my name is ahmad                    Why I am not receiving any order update message on my phone or I email ?           04:12 AM, 19th Jan                   Mohammad                   Your mobile and email both are correct           04:13 AM, 19th Jan                   Mohammad                   this must be due to technical issue           04:13 AM, 19th Jan                     my name is ahmad                    Yes both are correct           04:13 AM, 19th Jan                   Mohammad                   which will be resolved           04:13 AM, 19th Jan                     my name is ahmad                    Please resolve my problem ASAP           04:15 AM, 19th Jan                     my name is ahmad                    Is I am the only one who’s facing issue or technical prob all Over in jeddah           04:15 AM, 19th Jan                   Mohammad                   It will be resolved automatically.           04:16 AM, 19th Jan                   Mohammad                   We apologies and we thanks for your understanding and cooperation.           04:16 AM, 19th Jan                   Mohammad                   Is there anything else I can help ?           04:17 AM, 19th Jan                     my name is ahmad                    No thank you so much           04:19 AM, 19th Jan                   Mohammad                   Welcome           04:21 AM, 19th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:21 AM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1999455