Subject: Ticket Assigned - Conversation with fangli
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 23:51:55 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fangli fangli                    Bot:  Hi again! Bot:  Please enter your name Customer:  fangli Bot:  Hi Fangli ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628188852 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526140453            03:46 AM, 19th Jan                   Mohammad                   Hi Fangli, Thank you for contacting us. My name is Mohammad. How may I help you?            03:47 AM, 19th Jan                     fangli                    Hi Mohammad           03:47 AM, 19th Jan                   Mohammad                   Hello, How may I help you?           03:47 AM, 19th Jan                     fangli                    Please I have an order it’s already one week I didn’t receive it yet           03:48 AM, 19th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           03:48 AM, 19th Jan                     fangli                    9628188852 order number           03:48 AM, 19th Jan                     fangli                    Went I place the order it shows I should receive it on 14 January           03:49 AM, 19th Jan                   Mohammad                   Please allow me to check it for you.            03:49 AM, 19th Jan                   Mohammad                   We apologies for the delay           03:50 AM, 19th Jan                   Mohammad                   please aloow us some time to work on it           03:50 AM, 19th Jan                   Mohammad                   and get the order delivered soon           03:50 AM, 19th Jan                   Mohammad                   Is there anything else I can help ?           03:50 AM, 19th Jan                     fangli                    Please I need this items for my baby in urgent           03:50 AM, 19th Jan                   Mohammad                   we can understand           03:51 AM, 19th Jan                     fangli                    Thank you           03:51 AM, 19th Jan                   Mohammad                   we will surely do our best  to make it asap           03:51 AM, 19th Jan                   Mohammad                   welcome.           03:51 AM, 19th Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:51 AM, 19th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:51 AM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1999435